FAQs

Frequently Asked Questions

First-year undergraduate students are required to live on campus inside the residence halls, however, we do allow students to request exemptions. If you are a student from Calhoun, Cherokee, Cleburne, Etowah, St. Clair, or Talladega county and do not wish to live on campus, we ask that you submit a request for exemption online. We also allow students to request an exemption for other reasons that can be found on the exemption form. Visit our exemption form online through THD Self Service, beginning October 10. The priority deadline to submit an exemption request is August 1. 

  • You will need your MyJaxState username and password to log onto THD Self Service. 
  • First-year residents are required to live on campus and are not eligible for cancellation unless the resident is no longer enrolled in classes at Jax State. Once a first-year student is assigned and accepts a key, they are no longer eligible for exemption  or cancellation.
  • Students may not request an exemption for the spring semester after they have lived on campus for the fall semester of the same academic year. 
  • First-year students switching to all online classes and/or students who are wanting to commute for the spring semester are not eligible for an exemption after living on campus during the fall semester. 

Students must be accepted to Jax State before applying for housing. The online application is available on the Jax State housing web page under Application/Lease Information. A $200.00 non-refundable application fee is required at the time of submission. Applications for first-year residents and transfer students will be available beginning October 10. 

For new fall applications:

  • Incoming first-year students will be self-selecting their room assignments. Starting in April 2024, first-year students will log back into THD Self Service to select their exact room assignment for the fall 2024-spring 2025 terms. 

    • Priority is assigned based on your housing application date, so the sooner you apply for housing, the more likely you are to choose the hall and room of your choice! Students must complete the parental verification process in order to receive their priority selection date and time. If you are under the age of 19, your parent or guardian will receive a separate email to verify your application. Please ensure this step is completed in a timely manner in order to keep an earlier selection time. 

    • Students will receive a reminder notification two weeks, one week, and 48 hours before the selection period opens. Students who submit their application after April 1, 2024, or do not select their room during their assigned date, will be assigned by the housing office based on preferences and availability. Housing assignments and/or roommate requests are not guaranteed.

    • Incoming First-Year Students must be registered for Gamecock Orientation by April 1 to eligible to select a room assignment on their selection date. 

  • Transfers and New Upper-Class students who are wanting to live on campus will be assigned by the Housing Operations staff beginning May 1 and will continue all summer long.

For new spring applications, students will be assigned by the housing office beginning in December and assignment information will be emailed to student's MyJaxState email accounts. 

Current residents will reapply for housing in March and will not be required to pay the application fee again unless the resident does not complete the reapplication process during the designated period. 

The Office of Housing Operations and Residence Life makes every effort to grant requests made by students. However, no assignment or request is ever guaranteed.

Roommate assignment is done one of three ways. You may request a specific roommate when you apply for housing or, if no roommate is requested, one will be assigned to you using the roommate preference questions on the application. Another student may select any open space in your unit during the room selection period. You may also search for a roommate using the RoomSync app.  You can find the RoomSync app link on your First-Year Resident Application or New Transfer-New Upper Class Resident Application on the "Requested Roommate Information" page. Once you have matched with your roommate on RoomSync, you will need to make your request official by requesting your roommate through THD Self Service. Note: Requesting a student on RoomSync does not make you a match in THD Self Service. 

We will make every attempt to match you and a preferred roommate; however, we are unable to guarantee an immediate match.

For New Applications:

  • Roommate requests must be mutual and must include the correct student number of each roommate.
  • Both roommate applications and application fees must be received online through THD Self Service by April 1 to be considered.  
  • You will be assigned another roommate if your desired roommate does not request you as a roommate, cancels their application, or both applications are not received by April 1. 
  • First-Year Students must be registered for Gamecock Orientation by April 1 in order to be eligible to select a room. 
  • Instructions for selecting a roommate can be found online. 

For Current Residents:

If we are unable to place you with your preferred roommate, you may:

  • Choose a new roommate.
  • Request a room change starting the third full week of classes.
  • Check with your Residence Life Coordinator about the proper procedure and necessary forms.

Your request may not be granted if space is not available.

You will receive an e-mail to your Jax State account that will contain information to make a smooth transition to on-campus living, as well as your assigned room. It will also include your roommate's name and contact information.

Room changes cannot be granted until move in has been completed for each semester. Check with your Residence Life Coordinator or Resident Assistant about the proper procedure. You can submit a Room Change Request form for room and roommate changes online through RoomPact, our online housing hub. Requests will be processed the third full week of classes of each semester and are granted based upon availability. We will make the Room Change Request form available during move-in weekend for the fall semester.

Students must be enrolled in at least one credit hour per semester as an undergraduate or graduate student at Jax State in order to live on campus. As an additional eligibility requirement, a resident must be in good standing. Good standing means a resident is not on academic or disciplinary suspension. The resident will be required to satisfy these eligibility standards throughout the term of the lease and to inform HRL of any changes in their status that may affect eligibility. The Director of Housing Operations and/or Director of Residence Life or their designee must approve any exceptions. Students assigned to The Pointe @ JSU are not required to be enrolled in summer classes to remain in their assignment.

The contract is a legal, binding contract for the entire nine-month academic year (fall and spring semesters) for residence halls and apartments. The Pointe @ JSU is a 12-month lease agreement, lasting August to July. Note: The Pointe @ JSU will not be available as Jax State Housing after July 31, 2024. However, if you wish to cancel your housing assignment prior to moving in and accepting your key, a cancellation request must be submitted online by the appropriate date. More information about dates and fees related to our cancellation policy for each semester can also be found on our Cancel Housing webpage. First-year residents who are living on campus are not eligible to request an exemption or cancel their housing assignments once a key has been accepted. 

If a student has a need for special accommodations due to a disability, medical, or other special circumstance, please contact our office at (256) 782-5122 or jsuhousing@jsu.edu for assistance. We work with each student's unique situation to provide accommodations on a case-by-case basis. You may also want to connect with Disability Resources for assistance.

You have a Resident Assistant (RA) on your floor or in your area available to assist you at any time. There is also a Residence Life Coordinator (RLC) or Assistant Residence Life Coordinator (ARLC) in each residence hall/apartment area that can help. See our Guide to Residence Living for more information about these valuable staff members!

1. Listen to suggestions, not solutions, from parents and friends about having a roommate. (Especially if it is your first time with a roommate!)

2. Prepare for conflict. Conflict does not have to be negative; it can be an opportunity to think creatively and make the situation positive.

3. Share expectations for the entire year. Create a contract about sleeping habits, study times, visitors, and clean up suggestions/shared chores for the common space. Write up the contract and post it in the room where it will be visible to both. We strongly suggest you complete your Roommate Agreement through Roompact. Your RA will have more information for you during move-in weekend. 

4. Have face-to-face conversations, not through email, Facebook/Twitter, text messaging, or cell phones. This will create a more responsible, healthy, and meaningful relationship.

5. Focus on behavior, not personality. You can't ask someone to change who they are, but you can ask them to adjust the way they express themselves.

6. Stay flexible. Your roommate may have some pet peeves about your behavior, too. What can you do differently that will help the situation?

7. Start with one pet peeve - the one that is most important to you. Set aside the smaller things for now.

8. Consider the positives about your roommate. You may have more in common than you think.

9. Ask for help from the RA, counseling services, Residence Life, etc. before the situation becomes critical. A counseling session for you/your roommate can help to deal with stress and find better ways to manage the situation.

10. Educate yourself on these issues before the honeymoon ends. (Generally, after the second or third week.)

Thanks to Earlham University for providing these roommate tips!

A Residence Life Coordinator (RLC) is the person responsible for the management of the residence hall and supervision of the Resident Assistants. The RLC is available to listen to your ideas and concerns about where you live. This is a professional staff member specially trained in residence life, crisis management, and other helpful areas.

The Office of Housing Operations and Residence Life does not require residents to be in their residence hall or room at a specific time. For safety purposes, you are encouraged to tell your roommate, neighbor, or RA when you're going out and what time you expect to return.

In order to return confirm registration, you must pay all tuition and fees by the appropriate due date, which can be found online through the Office of Student Accounts. You may access your account information or make payments through your MyJaxState account. Visa, Master Card, and Discover are accepted. Accounts may also be paid in the Office of Student Accounts located in 245 Angle Hall, or by mail. Payment plans are also available and require a $50 set up fee each semester. 

All tuition and fees must be paid by the appropriate due dates or all classes and housing assignments and/or meal plans will be voided.

Card readers have been installed at the main entrances of each residence hall, the Leadership House for Women, Pannell Hall, and Meehan Hall. You will tap your student ID card in order to gain access into their residence hall. Security cameras monitor the main entrances, common areas, and parking lots of the residence halls. All exteriors doors, other than the main entrances, are equipped with 24-hour activated alarms.

Each resident is also given a colored resident key tag that corresponds with the hall in which they reside. You must show your key tag upon entering your hall. Any person entering a hall without the appropriate colored key tag must be signed in at the front desk by a resident of that hall.

University Police also continuously patrol the outside perimeter; Resident Assistants conduct walk-throughs during the day and night.

The Pointe @ JSU has a guard house on site staffed by security personnel 24 hours a day. Note: The Pointe @ JSU will not be available as Jax State Housing after July 31, 2024. 

All residence halls and apartments are equipped with wireless Internet. WiFi is available across campus to all students. If you encounter any WiFi issues, we encourage you to report them promptly using the student help form. Please visit https://www.jsu.edu/it/off-campus-student-service-request.html and provide specific details such as the building, floor, room number, and a description of the issue. Your input helps IT address and resolve connectivity issues more effectively.

Residents of The Pointe @ JSU can conveniently report WiFi issues online through the Pointe @ JSU Internet Service Request. Note: The Pointe @ JSU will not be available as Jax State Housing after July 31, 2024. 

The first-year students chosen as the Elite Honors Scholars will be assigned to TBA. Female students who are sophomores, juniors, seniors, or transfer students with a 2.5 GPA may apply to reside in the Leadership House for Women. 

Please note: Students receiving scholarships are still required to pay the $200 non-refundable application fee. The scholarship cannot be used for the payment of the fee.

The Office of Housing Operations and Residence Life focuses on the development of our students by providing programs monthly. Our programs are based on the #LiveCocky model, focusing on Community, Overall Wellness, Culture, Knowledge, and Your Personal Development. Examples of campus-wide programs from this year include a glow party, street fair, cookouts, alcohol awareness, and more! Be sure to ask your hall staff about upcoming programs. Students may also view the Upcoming Events Calendar to find other opportunities on campus.

Visit our Moving In page to view our "What to Bring Checklist" and our Guide to Residence Living for all your questions about what and what not to bring.

If you have a maintenance request to submit, please see the tutorial below for how to submit a work order. 

Submit a Work Order through THD Self Service

Please note: Residents of The Pointe @ JSU will submit work orders online. 

Pointe @ JSU Work Order

Head to our Room Dimensions page to view measurements for the rooms, bathrooms, dressers, closets, and even windows!

All residence halls, Pannell Apartments, and Meehan Hall have 80" twin mattresses, which require extra-long sized twin sheets. Campus Inn One Bedroom and efficiency units, Colonial Arms, Jax, Kappa Sigma Fraternity House, Leadership House for Women, Penn House, Pi Kappa Phi Fraternity House, and The Pointe @ JSU have full-sized mattresses.

As noted in your housing contract, Jacksonville State University assumes no responsibility and provides no insurance or financial protection for your personal property. We strongly recommend that you secure renters insurance coverage. As our resident, you are eligible to purchase coverage through GradGuard’s student renters insurance program. Jacksonville State University does not receive compensation for providing this student benefit. This preferred rate is available to you because you are a Jacksonville State University student. GradGuard’s Renters Insurance is underwritten by Markel® American Insurance Company. Claims and coverages are subject to language, limits and exclusions, and policy. Visit GradGuard.com/renters to get more information about their coverage and a quote.

GradGuard Frequently Asked Questions

First-year students are allowed to have cars on campus. Faculty, staff, and students are required to register their vehicles each year prior to the beginning of the fall semester or prior to the first term of enrollment. Vehicle registration is available 24 hours a day for all faculty, staff, and students. Parking permits are $50.00 per vehicle. For more information, please visit the University Police Department.

More information about required immunizations can be found on the RMC Student Health Center website.

  • Nails and Tacks:
    • Nails and tacks may not be used for hanging anything in residence hall rooms, with the exception of Meehan Hall and The Pointe @ JSU. Due to the type of walls in Meehan Hall and The Pointe @ JSU, we ask that you do not hang items with Command Strips or similar products. 
  • Appliances:
    • Each room in the residence halls may only have one microwave and one refrigerator with the exception of Meehan Hall. Residents of Meehan Hall have a refrigerator and microwave provided and are not permitted to bring their own mini refrigerator or microwave. Residents of JSU-owned apartments have a refrigerator and range provided. Residents of The Pointe @ JSU have a refrigerator, range, microwave, dishwasher, washer, and dryer provided.
    • Students who may need a mini refrigerator due to medical reasons may request an accommodation through Disability Resources. 
    • The refrigerator can be no more the 4.6 cubic feet; the microwave must be under 1000 watts.

For additional information contact the Office of Housing Operations and Residence Life at (256) 782-5122.

Not able to find what you are looking for? Head over to our Contact Us page and fill out the form to get in touch with us!