JSU Navigate for Service Departments

Starting a JSU Navigate Kiosk

1. Sign into JSU Navigate either from your profile using MyJaxState single-sign-on OR by using the redirect URL: https://jsu.campus.eab.com/session/new?prevent_redirect=true (use your Department's unique Username and Password)
   • If you need a unique Department User setup, please submit a request at Navigate Support Ticket
2. Start Kiosk Mode: Click the Start Kiosk button at the center of the screen. Be sure to close any other open windows to prevent any unauthorized data from being viewed by students
3. Select the Location: Select Academic Center for Excellence
4. Choose Services for the Kiosk: Select All Available Services
5. The student login screen should appear, and your kiosk is ready for student use

Check-In for Scheduled Appointments

1. CHECK-IN: Type or scan the student's JSU Student ID number
2. On the next screen, click Check-In for the appointment (GREEN button).

*Pay close attention to the time listed for the appointment to verify you are selecting the correct appointment.

Check-In for Service without an Appointment (Walk-In/Drop-In)

1. CHECK-IN: Type or scan the student's JSU Student ID number
2. Select the appropriate Care Unit (i.e. Student Success Center, Academic Advisement, Diversity & Inclusion, etc.)
3. Select the appropriate Service (i.e. Meeting, In-Person Tutoring, etc.)
4. Depending on the Care Unit and Service, the kiosk will ask who they are there to meet with or what course they are there for (if a service is course-specific)
5. Select the appropriate person and/or course
6. A prompt will appear, saying the student has check-in for "Service" with "Person"
7. Select Ok

Check-Out for All Appointments/Services/Events

1. Type or scan the student's JSU Student ID number
2. A prompt will appear, saying the student is Checked In for "Service" and "Person" & have a RED Check Out button. Click the Check Out button.
3. Select Log Out

Starting a JSU Navigate Kiosk for an Event

1. Sign into JSU Navigate either from your profile using MyJaxState single-sign-on OR by using the redirect URL: https://jsu.campus.eab.com/session/new?prevent_redirect=true (use your Department's unique Username and Password)
   • If you need a unique Department User setup, please submit a request at Navigate Support Ticket
2. Start Kiosk Mode: Click the Start Kiosk button at the center of the screen. Be sure to close any other open windows to prevent any unauthorized data from being viewed by students
3. Select the Location: Select the Location/Building your Event is taking place in
4. Choose Service for the Kiosk: Select a Specific Service (i.e. Event, One-Stop-Shop, Career Event, etc.)
   • By selecting a specific service, students will only be able to check into and out of that service only. They cannot check into any other services that are tied to the Location.
5. The student login screen should appear, and your kiosk is ready for student use

Check-In for an Event

1. Type or scan the student's JSU Student ID number
2. Click on the Service name (blue button)
   • There will be ONLY one service option for students
3. A prompt will appear, select Ok

Check-Out for an Event (only needed if you are tracking time)

1. Type or scan the student's JSU Student ID number
2. Click the Check Out button.
3. Select Log Out

Use the JSU Navigate Check-Ins Report.

This report covers the number of check-ins at your location for a selected period. You can use this report to pull the number of check-ins at your location and compare it to the number of appointments you have (using the Appointment Report to find that information). You can use it at a location that has multiple services to see which services are the most used. You can also use the filters to narrow these use cases to a sub-population of students.

Use the JSU Navigate Appointments Report.

This gives you an overview of appointment data for your selected time frame. When run, it shows every appointment held at your location, the time and duration of the report, the staff and student in the report, reasons for the appointment and other detailed data. Because this report is so exhaustive in detail, it is critical to narrow your details to get useful information. For example, this is the report to use if you want to see the names and dates of all freshmen who received course planning advice at your location. Likewise, if your location tutors student-athletes, use the filters so that you can see the full list of tutoring appointments.

Use the JSU Navigate Appointments Report and filter by Location and Service to select a specific Event.

This gives you an overview of appointment data for your selected time frame. When run, it shows every appointment held at your location, the time and duration of the report, the staff and student in the report, reasons for the appointment and other detailed data. Because this report is so exhaustive in detail, it is critical to narrow your details to get useful information. For example, this is the report to use if you want to see the names and dates of all freshmen who received course planning advice at your location. Likewise, if your location tutors student-athletes, use the filters so that you can see the full list of tutoring appointments.

Use the JSU Navigate Study Hall Report and filter by Care Unit, Location, or specific student group.

The Study Hall Report aggregates information about student completion of study hall hours. A single row in the report represents a single student with a check-in for study hall in the chosen term.

Ths report will provide answers to the following questions:

• For students with required study hall hours, how many minutes have they completed for the chosen date range? How many minutes of time do they have remaining to complete?
• Which students have study hall hours remaining to be completed in the chosen date range?

The Activity Dashboard shows key metrics related to activities (appointments and communication) staff take with students.

This dashboard has a location filter so you can get a summary-level snapshot of activity at your location. Other filters let you narrow down and see information like how many reports have an Appointment Summary report filed, the Care Unit attached to the appointment (use the filter Appointment Type) and so forth.

Activity Reports dive deep into the metrics shown in the Activity Dashboard. It breaks down activity over six sub-reports: Appointments Overview, Attendances by Day, Attendances by Moth, Attendances by Reason, Attendance by Location, and Attendances by Organizer. Scheduled, Drop-In, No-Show, and Canceled all count as categories of student attendance, so total appointment and attendance numbers include No-Show and Canceled appointments.

On this dashboard, you will start by using the Location filter to narrow your location. You then get a list of staff who have had appointments at your location. Using the tabs of this report, you can find the number of students staff have met with, whether the appointment was scheduled or drop-in, the Student Services used at your location, and so forth. This can be used both at the end of a term or during a term to find information about utilization.