Edsights' Cocky Chatbot
Cockybot is an interactive chatbot aimed at assisting JSU students with retention. Through Proactive and Reactive text messaging, Cockybot provides real-time feedback to university staff and students about resources needed for success.
Measures Student Success Through Four Risk Drivers:
|Risk Driver||Risk Area Measurement Explanation|
|Social Engagement||Measures how connected a student feels to JSU and a sense of belonging|
Measures how interested a student is in their courses; experiencing academic concerns; perceptions of their future career
Measures “through the eyes” of students an understanding of financial means, food insecurity, tuitions concerns, and work balance while in school
Measures student satisfaction with housing, roommates, homesickness, healthy lifestyle of the student, mental health concerns, etc.
Students self-identify their needs and concerns which creates an alert with Cockybot. These alerts are directed to the Navigate Care Team, recorded using JSU Navigate's Early Alerts, and students are connected directly with student support and resources to help them be more successful at JSU.