Frequently Asked Questions

JSU Navigate uses the single-sign-on feature through your MyJaxState account.

  1. Log into your MyJaxState account.
  2. Scroll down the Home page to the "Student Links" or "Employee Links" section and click on "JSU Navigate."
  3. Once in your JSU Navigate profile, change the Term - Click on the Term drop-down menu located on the top right corner of the screen next to the magnifying glass. Select the current term, i.e. Fall 2020.

If you are asked to provide a username and password please submit a "Navigate Support Ticket" for assistance.

Data in JSU Navigate is pulled from Banner every night at midnight. Any changes made to a student's record in Banner will be reflected in JSU Navigate the following day.

A quick troubleshooting option is to clear your browser cache and then log in again. If the problem persists, please submit a Support Ticket by clicking on the button labeled "Navigate Support Ticket" located on the left side of the screen. 

No, the student view is limited. Students only have access to view their own profile and to schedule appointments.

Yes, student notes and reports in JSU Navigate are part of the student's education record and subject to FERPA.

Yes, individual and department trainings are available upon request by submitting a "User Access & Training Request" or "Department Training Request."

JSU Navigate identifies different "roles" within the platform, which depend on your job responsibilities. If you are interested in how these roles are determined, please contact

You will need to submit a Support Ticket using the button labeled "User Access & Training Request." This button is located on the left side of this webpage.