Academic Support

Access the Guide for Online Students.

Login to Canvas

All Jax State students use the Canvas Learning Management System (LMS) to access online course content, whether by taking a 100% online course, blended course, or on campus course. From within Canvas there are many resources and information to help you learn to use Canvas and other technology for your courses.

Canvas Quick Links

Canvas Student Mobile App

Canvas Studio

Frequently Asked Questions (FAQs)

This list of frequently asked questions (FAQs) will help you navigate the Canvas LMS, update your profile settings, and submit assignments in your courses. 

Canvas assistance is available directly from Canvas, 24/7. You may contact Canvas Help 24/7 by clicking on Help  icon in the Canvas Global Navigation Menu to the left.

If neither Canvas 24/7 Help nor the FAQs address your questions or concerns, please contact our office.

JSU Canvas Quick Start Guide - For Students

MyJaxState

MyJaxState is Jacksonville State University's web portal that provides access to all web-based services including class registration, financial aid, student accounts, transcripts, and more.

Learn more about MyJaxState.

GEM

 Official Jacksonville State University's email system is referred to as "GEM." 

Learn more about GEM.

 Office 365

All students at Jacksonville State University have access to the Microsoft 365 App Suite. Students can access the web versions through their GEM email accounts. Students can also download apps (Word, PowerPoint, Excel, etc.) to up to five (5) devices. 

  • Resources & Self Help
    • Refer to the section called “Software: Installing Microsoft Office on Personal Devices”

PC or Mac

Whether you are using a Windows PC or a Mac, it is recommended that you use the Google Chrome browser or Mozilla Firefox browser when using Canvas. 

Google Chrome

 Download or Update to the Latest Version of Google Chrome

Mozilla Firefox

 Download or Update to the Latest Version of Mozilla Firefox

Access tutorials for Canvas, Canvas Studio, Honorlock, Microsoft Teams, Turnitin, and JaxBooks.

Counseling Resources: As a college student, there may be times when personal stressors interfere with academic performance and/or negatively impact daily life. If you or someone you know is experiencing mental health challenges, please contact Counseling Services at 256.782.5475 for more information or to request an appointment. Students may also stop by the Counseling Center at 147 Trustee Circle (located between Sparkman and Mason Halls) to request services. Additionally, the office offers self-help resources to explore ways students can independently support their mental health. In the event of a crisis after hours, please contact the University Police Department at 256.782.5050 to be connected with the on-call counselor. The National Suicide Prevention hotline (988) is another resource and is available 24 hours a day. You may also reach out to Crisis Text by texting 741 741 where you will be connected to a trained responder.

RMC/JSU Student Health Center: The RMC/JSU Health Center at Jacksonville State University is located at 1701 Pelham Rd South. It is a primary healthcare facility operated via a joint partnership with Northeast Alabama Regional Medical Center (RMC). With no co-pay, they provide outpatient medical services as well as promote preventive health measures to currently enrolled students, faculty, and staff. Appointments are recommended and walk-ins are welcome as long as schedule permits. If you should have an urgent need during hours when the Health Center is closed, you should dial 911 or contact University Police Department. (UPD) at (256) 782-5050. Visit the RMC/JSU Health Center Website.

For the best course experience within Canvas and other technology, you need to have access to a minimum amount of technology. Each system has certain requirements. Additionally, your specific course may have further technology requirements. Check with your instructor for course-specific needs.

Jax State Canvas Support from Online@JSU 

Online@JSU supports Canvas, Canvas Studio, Honorlock, and Turnitin. Online@JSU is open Monday through Friday, 8:00 am to 12:00 pm and 1:00 pm to 4:30 pm. 

  • Hours of Operation: Monday through Friday, 8:00 to 4:30 pm 
  • Phone: 256-782-8172 

Canvas Support from Instructure Canvas 24/7 Help 

Direct support for the Canvas LMS is available from Instructure Canvas twenty-four (24) hours per day, seven (7) days a week. Help is available by text chat or by phone. 

Accessing Canvas 24/7 Help 

Login to Canvas. Click on Help [1]. Then, click on Chat w/Canvas Support [2] or Student Support Number [3]. 

canvas-help-2.png

Technology Support from the Jax State Technology Support Center 

The Technology Support Center supports GEM Outlook email, DUO Mobile, MyJaxState, and Microsoft 365 Apps (Word, PowerPoint, Teams, etc).  

  • Hours of Operation: Twenty-four (24) hours per day, seven (7) days a week. 
  • Phone: 256-782-8324 

 

What is Tutor.com?

Tutor.com provides live tutoring from real tutors 24/7. At Tutor.com, you can schedule a tutoring session in advance or seek assistance at any time.

To access Tutor.com, log in to Canvas and enter one of your courses. In the course navigation menu, click on "Tutor.com 24/7 Online Tutoring."

Log in to Canvas. 

Student information is treated securely and privacy protected by the use of security protocols when transmitting data. Privacy issues are addressed in the Jacksonville State University Undergraduate Catalog, in the Privacy Rights of Students section., the Graduate Studies Bulletininks to an external site., in the Privacy Rights of Students section, and on the FERPA Information. page.

Additional security-related information can be found in the JSU IT & Security Policies

JSU Academic Policies

  • Academic Honesty
  • Student Success Center
  • Campus Resources for Writing
  • Disability Resources
  • Military Connected Students
  • Title IX
  • AI Use in the Classroom (coming soon)
  • JAX State Laptop Requirement
  • Courses with Laboratory or Studio Components Involving Chemicals

More Resources