Self Help

First-time users:

To access the MyJaxState Portal, please adhere to the following login instructions:

  1. Open your web browser and navigate to
  2. Input your username and the default password. (If you are unsure of your username or student ID number, kindly contact the Registrar's office).
  3. Your default password will be constructed as follows: J- followed by your six-digit date of birth and the last four digits of your student ID number, formatted as J-MMDDYY####.
  4. In the event that your password is not functioning, you can resolve this by visiting the Password Reset Forms and selecting the appropriate form.

(Please note that you must have knowledge of your student ID number and username to complete these forms).

These credentials will not only grant you access to MyJaxState but also serve as your login details for your email account, Canvas, and other Jax State systems.

Note: These instructions were written based on macOS Ventura (13.2.1), however the steps should be similar for other versions 

Step-by-step Instructions: 

  1. On your mac keyboard, press the command key and space at the same time. You can also find the application in the Launch Pad located on your dock at the bottom of your computer screen.  
  2. Type in Microsoft Outlook
  3. When the application opens up, type in your email for your or email address
  4. In the GEM Office 365 text box, type in your password 
  5. If you get a prompt saying you were redirected to a server, click Allow 
  6. Once it signs you in, click on Done 

Note: These instructions were written based on Windows 11. Instructions should be similar for older versions of Windows

Step-by-step instructions:

Automatic Sign in:

  1. Open up Microsoft Outlook
  2. If you are prompted with a Privacy Matters screen, click Close
  3. You should be automatically logged in, but if you are not, follow the steps below to sign back into Office 365

Manual Sign in:

  1. Open up Microsoft Outlook
  2. Click on the File tab in the upper left corner
  3. Click Office Account on the lower left
  4. Click Sign In
  5. Type in your email and password.
  6. Click on the arrow in the upper left hand corner and check to see if your email has appeared. If it has not, follow the steps below
  7. Click on the File tab and click Add Account under Account Information
  8. Type in your email address and click Continue. Type in your password if prompted.
  9. Uncheck the box to Set up Outlook on your mobile device and click Done

This link shows anyone how to add Office365 to the Outlook app

Add an email account to Outlook - Microsoft Support


This link shows you how to setup O365 on Android or iOS 

Set up Office apps and email on a mobile device - Microsoft Support 

Step-by-step Instructions:

  1. Once you have installed the Outlook application from the app store, open up the application
  2. Type in your email address (I.e. or
  3. Tap Add Account
  4. In the GEM Office 365 password text box, type in your password
  5. You will be prompted to restart the app to apply university policies. Tap OK
  6. Open up Outlook again
  7. Your email should show up in a couple minutes after the polices have been applied.

Note: You might also have to set a PIN or enable Touch ID. You will be prompted to set these up. Alternatively, you can enable Touch ID in the settings. Just tap your User Icon in the upper left hand corner and select the Settings Gear in the lower left corner. Scroll down to the Preferences section and tap Require Touch ID

This link shows you how to setup O365 on Android or iOS 

Set up Office apps and email on a mobile device - Microsoft Support 

DUO Security is a service that allows a second factor, such as a mobile device, to be used for authentication. All students, staff, and faculty must enroll in DUO Mobile to access resources such as MyJSU, Canvas, and GEM email.

New Students -

If you are a new student, you will be prompted to enroll in DUO when you first log in to MyJSU. DUO will walk you through how to download the mobile app for your device, but you can also access them directly at the links below.

Once you install the app, you will activate it by scanning a QR code with the app’s built in scanner. Just follow the prompted instructions through the app.

  • Where to go if you are unable to access building? – UPD 
  • Where to go if you are unable to use the card for food? - Aux Services 
  • Where do I go to get a card replaced? - Card Office 

To access the "Company Portal" application, follow these steps:

1. Click on the Windows Icon located on the taskbar.
2. In the search bar, type "Company Portal" and press Enter.
3. Among the search results, select the "Company Portal" option.
4. The application will open, providing you access to a variety of applications that can be installed without requiring Admin Privileges.

If you cannot find the desired application through the Company Portal, please submit a support ticket for further assistance.

Step-by-step Instructions:  
  1. On your macbook keyboard, press the command key and space at the same time. Alternatively, you can open up Launch Pad located on your dock at the bottom of your screen  
  2. Type in Self Service and hit enter  
  3. Find the application you would like to install and click Install 

Instructions using Company Portal and Jamf

For Windows:

  1. Click on the Windows Start button in the lower left corner or bottom middle of your screen
  2. In the search bar, search for Company Portal
  3. In the search bar in the upper left corner, search for Global Protect
  4. Click on the Global Protect Icon
  5. On the right, click Install

For macOS:

  1. On your macbook keyboard, press the command key and space at the same time. Alternatively, you can open up Launch Pad located on your dock at the bottom of your screen
  2. Type in Self Service and hit enter
  3. Under Global Protect Install, click Install


Phishing is a deceptive and malicious practice used by cybercriminals to trick individuals into divulging sensitive information such as usernames, passwords, credit card numbers, or personal data. This article will help you understand what phishing is and how to recognize and protect yourself from phishing attempts, especially those involving QR codes.

What is Phishing?

Phishing is a cybercrime tactic where attackers disguise themselves as trustworthy entities, often through emails, messages, or websites. They aim to deceive you into taking actions that compromise your security or privacy. Phishing attacks can take various forms, including:

Email Phishing: Fraudulent emails that appear to be from reputable sources, prompting recipients to click on malicious links or download harmful attachments.

Spear Phishing: Highly targeted phishing attacks tailored to specific individuals or organizations, often using personal information to appear more convincing.

Phishing Websites: Fake websites that mimic legitimate ones to steal login credentials or financial information when users enter their data.

SMS/Text Phishing (Smishing): Phishing attempts conducted through text messages, often containing links to malicious websites or requests for sensitive information.

Voice Phishing (Vishing): Phishing attempts over phone calls, where scammers impersonate trusted organizations to obtain personal or financial information.

QR Codes and Phishing: Stay Vigilant

QR codes have become increasingly popular for conveying information, but it's important to stay vigilant when scanning them. In recent times, QR codes have been employed for phishing attempts targeted at JSU email users. When encountering a QR code link, exercise caution before proceeding.

How to Recognize Phishing:

Check the Source: Verify the source of the QR code. Be cautious when scanning codes from unknown or suspicious sources.

Look for Red Flags: QR codes used for phishing may lead to fake websites or malicious content. Be wary of codes that promise something too good to be true or create a sense of urgency.

Use a QR Code Scanner: Use a trusted QR code scanner application, as some malicious codes can exploit vulnerabilities in unsecure scanners.

Check the URL: Before visiting a website linked to a QR code, carefully inspect the URL to ensure it matches the legitimate website's domain.

Reporting Phishing Attempts:

If you ever receive a suspicious QR code or message that you suspect is fraudulent and potentially trying to steal information, take the following steps:

Do Not Proceed: Do not scan the QR code or click on any links associated with it.

Capture Evidence: Take a screenshot of the suspicious QR code or message.

Forward the Evidence: Send the captured evidence to for further investigation.


Understanding phishing and being cautious when encountering QR codes is essential for safeguarding your personal and financial information. By staying vigilant and reporting suspicious messages or codes, you contribute to a safer online environment for yourself and others. Your vigilance is a crucial defense against phishing attacks, especially those utilizing QR codes.

If you need a new "Team" in Microsoft Teams created, please use the form below: 

Request a new Team ( 

Wi-Fi is available across campus for anyone to connect to as they please. The names of these Wi-Fi connection are "JSU-Net2_4" and "JSU-Net-5G". Be aware, these are considered public Wi-Fi so be careful of any sensitive information you send across the internet while using these. 
-JSU Employees: Be aware that there are some systems that do not allow access on the school Wi-Fi without the use of a VPN or a wired connection.