Student Complaints
Jacksonville State University is committed to providing an educational environment that is conducive to the personal and professional development of each student. A complaint can be the result of behavior or circumstances that the student feels are unjust, unsafe, inequitable, or create an unnecessary hardship. The university has established procedures for undergraduate and graduate students to pursue grievances within the university community. Please select from the following options:
Out-of-state students taking Jax State distance education courses from an out-of-state location have additional resources available for unresolved grievances. This resource should be used only after appropriate university grievance procedures have been followed. If for some reason Jacksonville State University (JSU) is not able to resolve an issue, students may file a complaint with Mr. Ron Leonard, JSU's representative for the Alabama Commission on Higher Education (ACHE) or the student's home state's higher education agency. Please contact Mr. Leonard at Ron.Leonard@ache.edu or (334) 242-2211. For a list of all state agencies where to file a student complaint, see the State Authorization Guide. For more information regarding the types of grievances which are relevant to this resource, please review Section 4. Consumer Protection in the SARA Policy Manual.
Jacksonville State University has been approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education and is a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs.
Jacksonville State University has been approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education and is a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs.