Testing Services

Student chat in the Student Success Center.

Located on the Ground Floor of the Houston Cole Library in B22, Testing Services supports student success and achievement. Testing Services is one of the many programs offered through the Student Success Center's Office of Disability Resources.

While Testing Services administers a variety of computer-based and traditional paper-pencil format standardized exams with a focus on testing services for student with accommodations and testing for those seeking CLEP credits or the ACT Work Keys, there are several office on campus that assist in providing other types of examinations. For more information about the specific test type and contact information, please click the items listed below.  


Disability Resources and other Student Success Center personnel provide exam proctoring for students registered with Disability Resources who have approved testing accommodations and require the use of assistive technology. The Testing Center located in Student Success is able to provide a reduced distraction environment and can also provide some assistive technology, specialized software, and other miscellaneous testing accommodations as approved by the Disability Resources office. 

For students who receive reasonable accommodations for extended time and/or reduced distraction exam environments, Disability Resources staff and other SSC personnel are available to assist faculty and academic departments with identifying appropriate settings for exam proctoring and to ensure compliance with mandated regulations.

The Testing Center may not be able to proctor every student who receives exam accommodations and scheduling occurs on a first-come, first-serve basis. The testing center requests at least two (2) business days' notice for faculty-approved exam requests. Appointments are processed based on availability and therefore cannot be guaranteed.  Faculty of students with accommodations who will be utilizing the testing center for proctored testing must complete an “Accommodated Testing Agreement” through their Faculty AIM Portal before the student is able to schedule their exam. Students must schedule their exams through their Student AIM Portal. Students will not be permitted to schedule an exam without a completed testing agreement from their instructor.

Faculty AIM Portal Access

Student AIM Portal Access

For More information on Accommodated Testing, please contact:

Dr. Sean Creech
Director, Disability Resources
211 Houston Cole Library
P: 256-782-5264
E: sccreech@jsu.edu 

The College Level Examination Program (CLEP) provides tests that allow students to earn college credit by taking exams instead of taking classes. If your scores on the CLEP exams are high enough, you may be able to complete your college degree in less time than the traditional college student. The CLEP tests are computer-based. Visit our CLEP informational page to learn more about CLEP testing requirements. If you need additional information or are interested in scheduling a CLEP test, contact:

Testing Services
B22 Houston Cole Library
P: 256-782-8378 (782-TEST)
E: testingservices@jsu.edu

ACT WorkKeys is required by Alabama Law Enforcement Agencies, school employers, as well as other employers. WorkKeys isavailable in several subject areas. Please check with your potential employer as to which subjects they require. The cost is $25.00 per subject and is payable at the time of testing. Call to schedule an appointment.

Testing Services
B22 Houston Cole Library
P: 256-782-8378 (782-TEST)
E: testingservices@jsu.edu

SSC personnel are available to assist faculty and academic departments with identifying suitable locations to administer make-up exams in their academic building or other locations on campus.  While the SSC team encourages academic departments to assume make-up exam proctoring responsibility, there may be instances where make-ups exams can be administered at Testing Services during critical or emergency situations. In these rare instances, Testing Services requests at least two (2) business days' notice for faculty-approved exam requests and appointments are processed based on availability and therefore cannot be guaranteed.

 Student athletes may have to miss quizzes and/or exams due to scheduled athletic events that are sanctioned by JSU.  The student athlete’s faculty, with assistance from the academic department, should make every effort to accommodate make up exams for these events.  However, if there is a critical or emergency situation and a make-up exam is needed for a student athlete, please contact us.

For any make-up exam requests, an Exam Authorization Form is required. This allows faculty to communicate the parameters of the exam and how the exam will be delivered by and returned to the faculty member.

Online Authorization Form for Exam Proctoring

All make-up exams must be requested, approved, and scheduled in advance. No walk-in appointments are accepted. For more information about make-up exam proctoring, please contact:

Testing Services
B22 Houston Cole Library
P: 256-782-8378 (782-TEST)
E: testingservices@jsu.edu

JSU serves as a location for the National ACT. All potential/accepted JSU students that are not currently enrolled at the institution are encouraged to sign up for our National ACT testing opportunities offered on campus.  The National ACT option allows individuals to submit scores that can be used for JSU program and scholarship purposes and is open to all students regardless of admission status. The National ACT option is also open to the public. Testing dates, payment, and registration can be found on www.act.org. Testing is on the JSU main campus. For more information contact:

Juanita Williams
Coordinator Professional Development
JSU McClellan Center
P: 256-782-8600
E: jwilliams@jsu.edu

The Jax State On-Campus ACT (Formerly Residual ACT) is an additional testing option administered in months when the National ACT is unavailable and is administered on Jax State’s. The On-Campus ACT is designated for students that have been admitted to Jax State with its main purpose to aid our potential and current students in attaining appropriate scores for scholarship requirements and program admission. On-Campus ACT scores can only be used by Jax State and cannot be sent to another college/university, NCAA, etc.

Please visit the On-Campus ACT page to learn more about On-Campus ACT testing. 

Office of Admissions
3rd Floor Theron Montgomery Building (TMB)
P: 256-782-5268
E: oncampusact@jsu.edu 

  • What can I bring with me?
    You can bring any testing materials that have been approved by your course faculty or through academic accommodations and communicated to Testing Services. Hooded Shirts/Pockets, watches, ball caps, backpacks, electronic devices, and other similar items are not allowed in the testing room. You will be asked to remove those items. If staff observe usage of unapproved materials, the testing may be discontinued, and an official report will be sent to the course instructor and/or other University officials.

  • Are the exams monitored?
    Yes, Testing Center staff monitors the testing center and uses video cameras while the examinees are testing.

  • Do I have to bring my ID?
    Yes, all exams require a valid government-issued ID or current JSU Student ID. Please refer to your exam for specific ID requirements.

  • What is the scheduling availability and where are you located?
    We are located in the Basement/Ground Floor of the Houston Cole Library in Room B22. The Testing Center is open as follows:
    Monday-Thursday: 8:15-11:00 am & 1:15-2:30 pm
    Friday: 8:15-11:00 am & 1:15-2:00 pm
    We are closed all university recognized holidays and breaks.

    Note: Appointments will not be scheduled after 2:30 pm Monday-Thursday or 2:00 pm on Fridays to allow ample time for completion of exams before the lab closes. Afternoon scheduling is subject to change on days when the Houston Cole Library closes early.

  • Do you accept walk-ins or will I have to schedule an appointment?
    Walk-ins are generally not allowed. We request that all students needing to take their exams in Testing Services schedule their exams with adequate advanced notice. This helps us ensure that there is enough seating availability, the equipment needed for the exams, and enough staff to cover the request.

  • What is your Test Cancellation Policy?
    Jacksonville State University's Testing Services office may determine it necessary to change the location, date, time, etc. for any of the examinations we administer. Administration of an examination may be postponed, delayed, or canceled for any cause that could not be prevented by Testing Services to include "acts of God," such as fire, flood, tornadoes, storms, an outbreak of disease, or other natural disasters; or by acts of the military, political, or government authority.
    On occasion, with computer-delivered tests, unforeseen technical difficulties may delay the start of an examination or require a rescheduling of the test. On the rare occasion, technical difficulties may disrupt testing causing the inability to report scores or the necessity to restart a test. Technical difficulties do not include any type of user error.
    If any of the above situations occur, Testing Services will allow the examinees: (1) to retest at a later available date at no additional charge or (2) to receive a refund of the original testing fees.
    If the cancellation is not due to the above, but is a result of a request to reschedule or no-show, Testing Services will notify the faculty member directly.

    Note: Examinees who paid by cash or check must receive their refund by check. Checks will be available 7-10 business days after the refund request.

  • Where do I park?
    JSU's visitor and student parking policies and procedures apply to all examinations unless otherwise noted on the test information page. Visitor parking permits may be obtained through University Police’s Parking Services. Please review the parking locations or get directions to the testing site by clicking on the JSU Campus Map.

  • Do you administer the EPP?
    Students who are completing their graduation requirements may now take the EPP/ETS Proficiency Profile Assessment using an online, non-proctored version at a time that is most convenient for them. Please check with your major's Senior Lead Advisor for email instructions.
  • Do you administer the Miller Analogies Test (MAT)?
    JSU no longer administers this exam on-site
    Note: Effective November 16, 2023, Miller Analogies Tests will be discontinued. Official Transcripts and Personal Score Reports will be available to examinees upon request at the Miller Analogies Test (MAT) website for the next two years, or until November 2025.
For more information on services offered by the Testing Center, please contact:Testing ServicesB22 Houston Cole LibraryP: 256-782-8378 (782-TEST)E: testingservices@jsu.edu 
  • Lobby Area

    Testing Services

    Lobby Area

  • Testing Room

    Testing Services

    Testing Room