DAV VA Claims Assistance Services
For the past year, the Victory Center at Jacksonville State University has had the privilege of serving Veterans and the Total Military Community throughout northeast Alabama through support services, outreach programs, workforce assistance, counseling resources, and community partnerships.
It is with heavy hearts that we share the Alabama Department of Veterans Affairs (ADVA) grant funding supporting the Victory Center came to an end, and the Victory Center’s final business day was Friday, May 29, 2026.
While this chapter is closing, our commitment to caring for Veterans and their families remains deeply important to us. We understand how meaningful these services, relationships, and connections have been to many in our community, and we are committed to helping make this transition as smooth as possible.
Although the Victory Center’s final business day is May 29, Mrs. Christine Franklin will continue to be available throughout the month of June to help with referrals, answer questions, and assist with transitions as we complete the center closeout process.
If you need help finding resources, understanding next steps, or getting connected to services, please reach out to Christine directly at cmfranklin@jsu.edu and she will do everything she can to help point you in the right direction.
To every Veteran, family member, community partner, and supporter who has been part of this mission — thank you. It has been an honor to serve you.
It is with heavy hearts that we share the Alabama Department of Veterans Affairs (ADVA) grant funding supporting the Victory Center came to an end, and the Victory Center’s final business day was Friday, May 29, 2026.
While this chapter is closing, our commitment to caring for Veterans and their families remains deeply important to us. We understand how meaningful these services, relationships, and connections have been to many in our community, and we are committed to helping make this transition as smooth as possible.
Although the Victory Center’s final business day is May 29, Mrs. Christine Franklin will continue to be available throughout the month of June to help with referrals, answer questions, and assist with transitions as we complete the center closeout process.
If you need help finding resources, understanding next steps, or getting connected to services, please reach out to Christine directly at cmfranklin@jsu.edu and she will do everything she can to help point you in the right direction.
To every Veteran, family member, community partner, and supporter who has been part of this mission — thank you. It has been an honor to serve you.
A Disabled American Veterans (DAV) VA Claims Chapter Service Officer (CSO) is available at the Victory Center every Tuesday from 9:00 AM to 3:00 PM to provide free, professional assistance to veterans, dependents, and survivors navigating the VA claims process. DAV CSOs are trained representatives who work to ensure individuals receive accurate guidance and support when applying for and managing VA benefits. Appointments are suggested to ensure timely service.
Services include:
- ID.me or Login.gov: Creation for login to allow access to federal/state government sites and services such as My HealtheVet
- Initial Claims Assistance: Help with preparing and filing service-connected disability compensation claims
- Supplemental Claims: Representation and guidance for veterans with supplemental claims information.
- Documentation Preparation: Assistance gathering Service Medical Records (SMRs), private medical records, and supporting statements
- Benefits Education: Clear explanation of VA benefits and eligibility
- Claims Guidance: Help navigating the VA claims process and tracking claim status
- Individual Consultations: Personalized support to answer questions and identify available resources
This service is provided at no cost and is intended to help ensure veterans and their families have access to the benefits and support they have earned.