Help & Support
Choose from the following, then choose your role where applicable:
- General Technical Requirements and Recommendations
- Comprehensive Tutorials for Students
- Comprehensive Tutorials for Faculty
- Canvas
- 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone support)
- Minimum Technical Requirements
- Mobile App (student)
- Mobile App (instructor)
- Canvas Tutorials for Instructors
- Canvas Tutorials for Students
- Canvas for Students Demo Course
- Other Canvas Related Tools
- Local Support (during normal business hours): Contact online@jsu.edu
- Kaltura
- Honorlock
- Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty
- Faculty and Staff - Support & Technical Requirements
- Students - Support & Technical Requirements
- Students - How to Prepare for Your Upcoming Honorlock Exam (Added January 20, 2023)
- Local Support (during normal business hours): Contact online@jsu.edu
- Turnitin Feedback Studio
- Minimum Technical Requirements
- Support: Contact online@jsu.edu
- Microsoft Teams
- Minimum Technical Requirements
- Teams Tutorial for Students
- Teams Tutorial for Faculty
- General Help With Teams
- Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center): Contact online@jsu.edu or techcenter@jsu.edu
- Online@JSU Office - Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time
- Email - online@jsu.edu
- Phone - (256) 782-8172 (there may be periods of time when only voice-mail is available, but your call will be returned)
- General JSU Technical Support - Email, MyJSU, campus network, etc.
- Web site - Technology Support Center
- Email: techcenter@jsu.edu
- Phone: 256-782-8324