Help & Support
Choose from the following, then choose your role where applicable:
- General Technical Requirements and Recommendations
- Comprehensive Tutorials for Students
- Comprehensive Tutorials for Faculty
- Canvas
- 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone support)
- Minimum Technical Requirements
- Mobile App (student)
- Mobile App (instructor)
- Canvas Tutorials for Instructors
- Canvas Tutorials for Students
- Canvas for Students Demo Course
- Other Canvas-Related Tools
- Local Support (during normal business hours): Contact online@jsu.edu
- Studio
- Honorlock
- Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty. If you experience any issues with Honorlock, contact Honorlock Support before contacting our office. They will assist you in resolving any issues you may be experiencing.
- Faculty and Staff - Support & Technical Requirements
- Students - Support & Technical Requirements
- Students - How to Prepare for Your Upcoming Honorlock Exam (Added January 20, 2023)
- Local Support (during normal business hours): Contact online@jsu.edu
- Turnitin Feedback Studio
- Minimum Technical Requirements
- Support: Contact online@jsu.edu
- Microsoft Teams
- Minimum Technical Requirements
- Teams Tutorial for Students
- Teams Tutorial for Faculty
- General Help With Teams
- Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center): Contact online@jsu.edu or techcenter@jsu.edu
- Online@JSU Office - Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time
- Email - online@jsu.edu
- Phone - (256) 782-8172 (there may be periods of time when only voice-mail is available, but your call will be returned)
- General JSU Technical Support - Email, MyJaxState, campus network, etc.
- Web site - Technology Support Center
- Email: support@jsu.edu
- Phone: 256-782-8324