Help & Support

Choose from the following, then choose your role where applicable:

• General Technical Requirements and Recommendations
• Comprehensive Tutorials for Students
• Comprehensive Tutorials for Faculty
• Canvas
  • 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone support)
  • Minimum Technical Requirements
  • Mobile App (student)
  • Mobile App (instructor)
  • Canvas Tutorials for Instructors
  • Canvas Tutorials for Students
  • Canvas for Students Demo Course
  • Other Canvas Related Tools
  • Local Support (during normal business hours):  Contact online@jsu.edu 
• Kaltura
  • Minimum Technical Requirements
  • User Guide
  • KMS GO Tutorial (Kaltura Mobile App)
  • Support:  Contact online@jsu.edu  
• Honorlock
  • Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty
  • Faculty and Staff - Support & Technical Requirements
  • Students - Support & Technical Requirements
  • Students - How to Prepare for Your Upcoming Honorlock Exam (Added January 20, 2023)
  • Local Support (during normal business hours):  Contact online@jsu.edu 
• Turnitin Feedback Studio
  • Minimum Technical Requirements
  • Support:  Contact online@jsu.edu 
• Microsoft Teams
  • Minimum Technical Requirements
  • Teams Tutorial for Students
  • Teams Tutorial for Faculty
  • General Help With Teams
  • Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center):  Contact online@jsu.edu  or techcenter@jsu.edu 
• Online@JSU Office - Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time
  
  • Email - online@jsu.edu 
  • Phone - (256) 782-8172 (there may be periods of time when only voice-mail is available, but your call will be returned)
• General JSU Technical Support - Email, MyJaxState, campus network, etc.
  • Web site - Technology Support Center
  • Email:  techcenter@jsu.edu 
  • Phone:  256-782-8324