Student Handbook

The Student Handbook contains information about many student organizations, services available to students, important policies, and procedures frequently referred to by students, and the student conduct and judicial regulations. The handbook is designed to help students take full advantage of the many and varied opportunities offered by Jacksonville State University. It is the responsibility of each student to become familiar with its contents.

Student Handbook (PDF)

Campus Services

(256) 782-8223
3rd Floor, TMB
acetutoring@jsu.edu 

The Department of Academic Enhancement & Tutoring Services Provides a range of academic support services to entering and continuing JSU Students supporting their academic efforts. The Academic Center for Excellence (ACE) is a learning center where students receive academic support in the form of individual or group tutoring, structured study hall for JSU student organizations, Supplemental Instruction, and Success Coaching.  ACE also has a computer lab, two classrooms for academic workshops and study hall in the Theron Montgomery Building (TMB) and three drop-in tutoring centers:  Ayers Hall 265 – Math and Computer Science; Martin Hall 302 – Science; Stone Center 332 – History and Foreign Language.

111 Bibb Graves
256-782-5268
info@jsu.edu

The Admissions office is responsible for all undergraduate admission processing.  This includes collection of applications and fees, high school and college transcripts, and ACT or SAT scores. The office is responsible for all undergraduate student recruiting including participation in high school college day programs and community college fairs.  The office is responsible for processing all outgoing correspondence and literature to prospective students. The office coordinates the campus Preview Days, Accepted Student Days, and assists with on-campus recruiting events. Admissions Counselors are available to meet with prospective students and their families.

2nd Floor, TMB
256-782-5283

Students may rent or purchase new and used textbooks at the bookstore.  School supplies and JSU memorabilia/clothing are also available.  Textbook information and online ordering is available at http://jsu.bncollege.com. Students can use their financial aid in the store or online to purchase books and other items in the fall or spring semesters. Please refer to the bookstore or Office of Student Accounts website for exact dates when students may use financial aid. At this time, students receiving scholarships must come in the store to purchase books.  

Hours of Operation:
Monday - Tuesday: 7:15 AM - 6:00 PM
Wednesday - Thursday: 7:15 AM - 5:00 PM
Friday: 7:15 AM - 4:30 PM

256.782.5482
careerservices@jsu.edu

Career Services provides cooperative education to undergraduate and graduate students as well as employment assistance to graduating seniors and alumni.  These services consist of workshops, on-campus interviews, job listings at https://jsu-csm.symplicity.com, career fairs, resume critique, and individual counseling concerning job search strategies. More information is available online at www.jsu.edu/careerservices.

Career Assessments are available to all students, by appointment. The STRONG Interest Inventory is recommended for students whose major is undecided.

View the Computer/Printing Lab listing on the IT website

140 Daugette Hall
256.782.5475
ccs@jsu.edu

Counseling Services offers personal counseling for JSU students.  Personal counseling is conducted in a private setting under the strictest confidence.  Counselors are available on an individual or group basis. JSU Counselors are available for crisis response after hours and on weekends through the University Police Department. Counseling Services is the registration site for CLEP, Residual ACT, C-BASE, MAT, CLA and math placement.  Counseling Services coordinates and advises the Peer Educators student group.

402 TMB
256.782.5491
studentlife@jsu.edu

The Dean of Students Office advises the Student Government Association, Freshman Forum, Miss Jacksonville State University Pageant, Fraternity and Sorority Life, First & Second Year Experience, Lambda Sigma Sophomore Honor Society, clubs and organizations, and coordinates Gamecock Orientation for new undergraduate and transfer students. Opportunities for involvement are offered to enhance the educational experience of students through development of, exposure to, and participation in social, cultural, intellectual, and governmental activities. The office enhances the college experience through programs, activities, and leadership development and by increasing the awareness of diversity as well as increasing diversity.

Jack Hopper Hall
256.782.7242
http://dining.jsu.edu

The Dining Services offers a wide range of meal plans that will provide you with a huge variety of choices for meals.  There are several locations to dine on campus including Hopper Dining Hall which provides home cooked entrees, vegetables, breads, deli items, sub sandwiches, pizza, burgers, various ethnic cuisines, salad bar, and desserts. Located in the student commons building we also have the TMB Food Court which includes Chick-fil-A, Freshens Fresh Food Studio, and Mein Bowl.  At Houston Cole Library we have a Jazzman’s Café offering specialty coffees, smoothies, sandwiches and salads to go.  If you are in the mood for some southern fried wings you’ll want to visit our WOW Wingery located with its own entrance at Hopper Dining Hall with a menu full of wings, chicken tenders, specialty burgers, salads, sweet potato fries and much, much more.  If you desire a restaurant style, try the Gamecock Diner located in Stephenson Hall. Starbuck’s Coffee will be located in the Recreation and Fitness Center in Spring 2019.

139 Daugette Hall
256.782.8380
dss@jsu.edu

Disability Support Services (DSS) provides appropriate and reasonable accommodations for students with documented disabilities as defined in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). It is the goal of DSS to ensure that students with disabilities have equal opportunity to achieve their personal academic goals while maintaining the integrity of JSU’s academic program requirements.

DSS provides reasonable accommodations through a variety of services and programs. Accommodations may include:
Exam Proctoring, Readers, Special Testing Procedures, Note Takers, Extended Time on Exams, Brailled formats, Priority Registration, Enlarged Print Materials, Interpreter Services, Alternate Formats, Captioning Services, and/or Assistive Technology.

Dean's Office, School of Students’ Major
http://www.jsu.edu/registrar/registration.html

The term "drop" refers to dropping part (but not all) of the classes for the term, while the term "withdraw" refers to withdrawing from all classes for the term. Students who wish to drop or add classes may do so: 

  1. At the registration center in the school of their major
  2. Via the Internet

Students wishing to add classes must do so by a specific date (see academic calendar online).

Students may drop classes by the Internet only through a specific date (see academic calendar online). Course drops after a specific date may only be processed at the Registrar’s Office and must have a passing statement and full signature of the faculty member indicating that the student is passing the course. Signed drops must be processed within three (3) working days of the date that the signature was obtained, or the dropped signature becomes invalid.

There is no tuition refund for course(s) dropped during the fall and spring semesters.

107 Bibb Graves Hall
256.782.5006
finaid@jsu.edu

The Financial Aid Office provides assistance to students who are unable to pay their total educational expenses. A number of programs, including grants, loans, campus jobs, and scholarships are available each year to students who are eligible. Since most of these programs are based on need, interested students should fill out the Free Application for Federal Student Aid (FAFSA) at www.fafsa.gov. The FAFSA is available on October 1. Priority deadline is December 1 for all required forms to be submitted to the Financial Aid Office.  A complete listing of all scholarships and information is available in the Financial Aid Office or online at http://www.jsu.edu/finaid/index.html

The grade appeals process begins with a meeting between the student and the course instructor and cannot proceed any further unless this requirement is met.  The formal process for appealing grades is available in the Dean’s Office for each school.

256.782.5255

The Houston Cole Library provides bibliographic services and resources to support the scholarly and informational needs of the University community.  The collection of more than 800,000 volumes, more than 150,000 full-text periodicals on line or in hard copy, over 60,000 e-books and more than a million microfilms and audiovisual materials are selected to support the University curriculum. The library is open 87 hours per week on the following schedule:

Fall/Spring Hours of Operation:

Sunday – Thursday: 7:30 AM – 11:00 PM

Friday: 8:00 AM –   4:30 PM

Saturday: 9:00 AM –   5:00 PM

Fall/Spring Finals -  Library is open until 1:00 AM

May/Summer Hours of Operation:

Sunday – Thursday: 7:30 AM – 11:00 PM

Friday: 7:30 AM –   4:30 PM

Saturday: 9:00 AM –   5:00 PM

Library services include the reserve reading desk in the lobby where assigned readings and on-line electronic reserves are placed by faculty, group study rooms, the tenth floor computer lab, self-service photocopy machines, an online catalog, electronic databases, audiovisual services, and centralized reference assistance on the second floor. Books may be checked out at the lobby circulation desk. Librarians are available to help in the use of the library. The Houston Cole Library is a wireless access point. Laptops may be checked out for student use within the library from the sixth floor Listening Lab.

329 Bibb Graves Hall
256.782.5007

JSU’s Student Employment Program allows currently enrolled students to participate in on-campus employment opportunities.  For more information, please visit the Student Employment website at http://www.jsu.edu/hr/student-employment/index.html

Sodexo Campus Services
2nd Floor, TMB

JSU ID cards are issued in the office adjacent to the Food Court in the Theron Montgomery Building (TMB).  Students must be registered for classes and provide pictured proof of identification before the card can be issued.

International House
256.782.5674
intprog@jsu.edu

International Programs and Services provide support for international students studying at JSU, for study abroad programs, and for faculty exchange programs with universities in other countries. International students are provided with information and assistance in such areas as banking, travel, and visa requirements as well as in matters of student life on campus. A major goal is to help international students fully participate in the life of the University and community so they can receive the maximum benefit from their experience in the U.S.

Houston Cole Library - Ground Floor
256.782.5570

Learning Services (LS) assists undergraduate students in gaining academic and life skills through mastery-based Learning Skills courses ranging from algebra emporiums to first year success classes to practicum opportunities that include specialized and individualized learning assistance.  LS offers Fast Start Academy, an intensive summer bridge program that helps students bridge the gap from high school to college while learning academic, social and community service skills.  In addition, LS administers and monitors students’ completion and progress on the JSU EdReady Placement Exams.  LS is also responsible for assisting students who do not master the English Competency Exam (ECE) requirement for graduation.  This free assistance employs tutors and instructors to help students strengthen writing skills before attempting the exam again.

4th Floor, TMB

402 TMB
256.782.5290
studentlife@jsu.edu


Orientation assists new students and families in their transition to JSU and exposes them to educational and social opportunities available.  This service identifies and trains advisors and orientation leaders to assist students with the transition to college life. Orientation is required for first-time freshmen between the ages of 18-24.

1st Floor, TMB
256.782.5323
printshop@jsu.edu

The Print Shop meets the printing needs of JSU students, including making copies of resumes and class projects at a reduced price. Additional services provided include paper cutting and trimming, photocopying, colored copies, folding, collating, stapling, hole punching, spiral binding, padding, and sign/banner printing.

113 Bibb Graves Hall
256.782.5400
registrar@jsu.edu 

The Registrar’s office oversees the University Catalog and the Class Schedule. Students desiring to change their name or address, withdraw from the University, or obtain a copy of their JSU college transcript may contact this office. There is a $12 per copy in office transcript fee and a $10 per copy online transcript fee. Enrollment verification letters may be helpful for outside agencies such as insurance companies and others who need official confirmation of college enrollment. The enrollment verification is available 2-3 weeks after the term begins and can be found on their MyJSU. Final and midterm grades are processed by this office. Midterm grades for fall and spring semesters are viewable on your MyJSU account and will reflect only the grades below satisfactory (D and F). Final grades are viewable on your MyJSU account at the end of each term.

1701 Pelham Road South  Jacksonville, AL  36265
256.782.5310 

RMC/JSU Health Center offers outpatient medical services as well as promotes preventive health measures to currently enrolled students, faculty, and staff.  Some of these services include physicals, immunizations and vaccinations, women’s and men’s health care, allergy injections, medication management, mental health screenings, ADHD/ADD treatment and health fairs.  RMC/JSU Health Center is open Monday – Thursday from 8:00 am – 4:30 pm and Friday from 8:00 am – 2:30 pm.  The Health Center closes for lunch from 12:00 – 1:00.  Appointments scheduled in the mornings and walk-ins are welcome in the afternoon as time permits.  In case of an emergency, please call 911.

245 Bibb Graves Hall
256.782.5458
studentaccounts@jsu.edu

Students may pay tuition, housing, and other fees at the Office of Student Accounts cashier window, 2nd floor of Bibb Graves Hall, via the web at http://my.jsu.edu, by credit card or by mail with a check or money order. 

STUDENTS ARE RESPONSIBLE FOR FAMILIARIZING THEMSELVES WITH ALL THE FINANCIAL POLICIES OUTLINED IN THE JSU CATALOGUE.

It is the student's responsibility to pay all charges by the published due date.  If not paid by the due date, the student's registration will not be confirmed and the student must register for classes again. Tuition, housing, and other charges may be viewed at http://my.jsu.edu.

A POSTMARK IS NOT ACCEPTABLE FOR MEETING YOUR PAYMENT DEADLINE. Your complete payment must be in the Office of Student Accounts no later than the published due date.

In the event a student fails to satisfy a financial obligation to the University and the debt is referred to an outside agency for collection, in addition to the debt (principal plus applicable interest), the student will be responsible for all costs, charges and expenses incurred by the University, including attorney's fees and/or collection agency fees and expenses, not to exceed thirty-three and 1/3 percent (33.3%) of the debt, plus litigation expenses and court costs, if applicable. Debts owed the University may be referred out for collection as accounts or, where litigation has concluded, as judgments. Delinquent accounts may accrue interest at the contract rate or, where none is stated, at the maximum rate allowed by Alabama law. Any judgment obtained in favor of the University will accrue interest at the rate set by Alabama law for unpaid judgments. By providing your telephone number to JSU, you agree and give express consent that the University or anyone working on their behalf, including third party vendors, may contact you at the number provided by manually dialing the number or by using automated dialing technology.

402 TMB
256.782.5491
studentlife@jsu.edu 

The Student Government Association (SGA) is designed to promote the welfare of the student community by providing an avenue for student expression, social activities, multicultural programming, and student services. All students are members of the SGA. Opportunities for involvement are available through the Senate and numerous committees. The University considers the SGA a vehicle of learning and education.

The SGA promotes cultural diversity within the University community through programs and activities to develop leadership skills as well as to increase awareness of diverse cultures and backgrounds.

103 Bibb Graves Hall
256.782.5122
jsuhousing@jsu.edu

The Department of University Housing and Residence Life supports the academic mission of Jacksonville State University by fostering a vibrant living and learning community that cultivates personal development, celebrates diversity, promotes leadership, and enhances the educational experience of each resident. We have traditional residence halls and apartments that enhance a community environment. Our goal is to provide clean, secure, and well-maintained facilities that promote academic success.

Stephenson Hall / Recreation and Fitness Center
256.782.5075
urec@jsu.edu 

Stephenson Hall offers numerous recreational activities at no cost to faculty and students with a valid ID card.  The facilities include racquetball courts, volleyball, badminton, basketball, weight rooms, cardiovascular room, and steam rooms. Hours of operation during the fall and spring semesters are:

Monday – Thursday: 5:00 AM – 11:00 PM

Friday: 5:00 AM – 09:00 PM

Saturday: 9:00 AM – 09:00 PM

Sunday: Noon – 11:00 PM

The Recreation and Fitness Center is scheduled to open Spring 2019.  Visit www.jsu.edu/recsports to learn more about programs, services, facility features and amenities.

Salls Hall
Non-emergency Telephone: 256.782.5050
Emergency Telephone: 256.782.6000
upd@jsu.edu

The University Police provide a wide-range of public safety services to include law enforcement, security, parking/traffic enforcement, and crime prevention. Students and employees may report criminal incidents, accidents, and/or emergencies to the University Police. Full time police officers are on duty 24 hours a day.  All students, staff, and faculty must register their vehicles online at https://my.jsu.edu/.

 JSU crime statistics are available online at www.jsu.edu/police/crimestats.html.

Registrar's Office
113 Bibb Graves Hall
256.782.5400
registrar@jsu.edu

Students no longer wishing to attend classes in the current term must officially withdraw from the semester through the Registrar’s Office. If an official withdrawal is not processed, a failing grade is assigned to each course in which the student is currently registered. Refunds are given based on specific dates listed on the Academic Calendar. You may withdraw by accessing your MyJSU account and selecting” Withdraw From Term” form.

Students who can no longer attend classes due to severe medical reasons or extraordinary personal circumstances beyond their control may request a medical or compassionate withdrawal through the Office of the Vice President for Student Affairs, 102 Bibb Graves Hall.  For more information you may go to: http://www.jsu.edu/studentaffairs/medicalwithdrawal.html