Student Handbook

The Student Handbook contains information about many student organizations, services available to students, important policies, and procedures frequently referred to by students, and the student conduct and judicial regulations. The handbook is designed to help students take full advantage of the many and varied opportunities offered by Jacksonville State University. It is the responsibility of each student to become familiar with its contents.

Student Handbook 2020-2021 (PDF)

Campus Services

(256) 782-8223
3rd Floor, TMB 

The Department of Academic Enhancement & Tutoring Services provides a range of academic support services to entering and continuing JSU students by supporting their academic efforts.

The Academic Center for Excellence (ACE) has four locations across campus where students receive academic support in the form of individual or group tutoring, structured study hall, computer/learning lab usage, and academic mentoring. The main office has two classrooms for academic workshops and study hall.

ACE locations: 265 Ayers Hall (Math & Computer Science), 302 Martin Hall (Science), 355 Stone Center (History and Foreign Language), and 304 Theron Montgomery Building (Main Office, Student Athlete Tutor Center, and Drop-In Tutoring Center for English, History, Psychology, Spanish, and Sociology).

111 Angle Hall

The Office of Admissions is responsible for all undergraduate admission processing and recruitment. This includes collection of applications and fees, high school and college transcripts, and standardized tests for admission.

The Office of Admissions is responsible for all undergraduate student recruiting including participation in high school college day programs. The office is responsible for processing all outgoing correspondence and literature to prospective students. The office coordinates event/tour for prospective students. Admission Counselors are available to meet with prospective students and their families.

2nd Floor, TMB

The Campus Bookstore is operated by Barnes & Noble Education. Students may rent or purchase new and used textbooks at the bookstore. School supplies and JSU gifts/clothing are also available. Textbook information and on-line ordering is available at Students have the ability to use excess financial aid in the store or online to purchase books and other supplies. Please refer to the bookstore or Office of Student Accounts website for exact dates regarding when students may use financial aid. Scholarship students, excluding Voc Rehab benefits, may order online at Please be aware that the student is personally responsible for all shipping charges, and may be required to submit a credit card online. Voc Rehab students must come in the store to purchase books. The bookstore also operates up to three locations during the home football and basketball games. Please visit for special event hours. The bookstore offers sport specific apparel/gifts online at– typically with free shipping.

Hours of Operation for Fall/Spring:
Monday - Tuesday: 7:15 AM - 6:00 PM
Wednesday - Thursday: 7:15 AM - 5:00 PM
Friday: 7:15 AM - 4:30 PM

Hours of operation for summer term:
Monday – Thursday 8:00 AM – 4:30 PM
Friday 8:00 AM – 12:00 PM

*Summer Orientation schedules may affect store hours.

107 Kennamer Hall
Telephone: 256.782.5482

The Office of Career Services offers full-time, part-time, co-op and internship job postings, resume’ critiques, mock interviews, mentor program, on-campus job fairs, employment and life skills assistance such as understanding self and using career assessments.  Career assessments assist in helping students select an academic major based on individual personality and interests.  .

Career Services provides personality and interest inventories that assist in assessing a clarifying the best options for career achievement, focusing on each student’s strengths in order to obtain a career/life balance. More information is available online at

View the Computer/Printing Lab listing on the IT website

107 Kennamer Hall
Telephone: 256.782.8486

Students that have declared a major are encouraged to gain practical experience related to their major that will complement their classroom learning during their college career. Cooperative education (co-op) is designed to provide the student with valuable, paid work experience related to their major field of study while earning a degree; it provides either parallel or alternating periods of on-the-job training with academic study.  As part of the program, co-op sites provide the opportunity for the student to build on classroom skills and knowledge while working at the site. Read the qualifications for the program and complete the online application at 

Jasmin A. Nunez, Director
301 Angle Hall
Telephone: 256.782.8080

The Department of Community Standards & Student Ethics manages the Student Code of Conduct and is responsible for supporting students through alleged misconduct both on and off campus. The office supports students who want to make a report of a policy violation or concerning behavior for a student. The disciplinary process is educational in nature and advocates for students who are found responsible of violations be given an educational sanction and opportunity to learn and transform through the process.

COVID-19 Consideration Guide

Student Affairs COVID-19 Response Policy

147 Trustee Circle

Counseling Services offers personal counseling for JSU students at no charge. Counseling is available through individual and group settings and counselors are available for crisis response after hours and on weekends through the University Police Department. Counseling Services coordinates and advises the Peer Educators, Active Minds, and the Collegiate Recovery Community.

Terry Casey, Dean of Students
102 Angle Hall

The Dean of Students Office advises the Student Government Association, Freshman Forum, Miss Jacksonville State University Pageant, fraternity and sorority life, multicultural programming, clubs and organizations, and coordinates orientation for new undergraduate students. Opportunities for involvement offering to enhance the educational experience of students intellectual and governmental activities. The office enhances the college experience through programs, activities, and leadership development as well as increasing diversity and the awareness of diversity.

Jack Hopper Hall

Dining Services offers a wide range of meal plans that provides a variety of choices. There are several dining locations on campus including Jack Hopper Dining Hall, which provides home cooked entrees, vegetables, breads, deli items, sub sandwiches, pizza, burgers, various ethnic cuisines, salad bar, and desserts.  Located in the Theron Montgomery Building is the TMB Food Court that includes Chick-fil-A, Freshens Fresh Food Studio, and Mein Bowl Asian Cuisine. At the Houston Cole Library, Jazzman’s Café and Bakery offers specialty coffees, smoothies, sandwiches and salads to go.  If you are in the mood for some southern fried wings, visit WOW! Café: World of Wings located in the entrance at Jack Hopper Dining Hall.  WOW! Offers a full menu of wings, chicken tenders, specialty burgers, salads, sweet potato fries and much more.  If you want more of a restaurant style, try the Gamecock Diner located in Stephenson Hall.  Also, located in the University Recreation Center, is Starbucks.  For further details and complete information about meal plans, check out our website at for all the latest information or give us a call at 256.782.7242. 

139 Daugette Hall

Disability Support Services (DSS) provides appropriate and reasonable accommodations for students with documented disabilities as defined in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA).  It is the goal of DSS to ensure that students with disabilities have equal opportunity to achieve their personal academic goals while maintaining the integrity of JSU’s academic program requirements.  DSS will request documentation from a medical or mental health provider.  Information related to past accommodations history is also helpful.

DSS provides reasonable accommodations through a variety of services and programs.  Accommodations may include:

  • Exam Proctoring
  • Special Testing Procedures
  • Extended Time on Exams
  • Readers
  • Note Takers
  • Brailed Formats
  • Priority Registration
  • Interpreter Services
  • Captioning Services
  • Enlarged Print Materials
  • Alternative Formats
  • Assistive Technology

Dean's Office, School of Students’ Major

The term “drop” refers to dropping part (but not all) of the classes for the term, while the term “withdraw” refers to withdrawing from all classes for the term. Students who wish to drop or add classes may do so through their MyJSU account.

Students wishing to add classes must do so by a specific date (see academic calendar online at Students may drop classes by the internet only through a specific date (see academic calendar online at ). Course drops after a specific date may only be processed at the Registrar’s Office and must have a passing statement and full signature of the faculty member indicating that the student is passing the course. Signed drops must be processed within one business day of the date the signature was obtained or the dropped signature becomes invalid.

There is no tuition refund for course(s) dropped after the add/drop date.

107 Angle Hall

The Financial Aid Office provides assistance to students for their educational expenses. A number of programs, including grants, loans, campus jobs, and scholarships are available each year to students who are eligible. Since most of these programs are based on financial need, interested students should fill out the Free Application for Federal Student Aid (FAFSA) at These forms are available in October. Priority deadline is March 15 for all required forms to be submitted to the Financial Aid Office. A complete listing of all scholarships and additional information is available in the Financial Aid Office or online at

The grade appeals process begins with a meeting between the student and the course instructor. The appeal cannot proceed any further unless this requirement is met. The formal process for appealing grades is available in the Dean’s Office for each school.

103 Angle Hall
Telephone: 256.782.5122

The offices of Housing Operations and Residence Life support the academic mission of JSU by fostering a vibrant living and learning community that cultivates personal development, celebrates diversity, promotes leadership, and enhances the educational experience of each resident. We have traditional residence halls and apartments that enhance a community environment. Our goal is to provide clean, secure, and well-maintained facilities that promote academic success.

Submit your housing application and the $200.00 non-refundable deposit online by the April 1 priority deadline. Students must be accepted to JSU before applying. Your assignment will be sent to your MyJSU email account. All fees must be paid prior to check-in. For more information, please go to


The Houston Cole Library provides bibliographic services and resources to support the scholarly and informational needs of the university community. The collection of more than 800,000 volumes, more than 150,000 full-text periodicals online or in hard copy, over 60,000 e-books and more than a million microfilms and audiovisual materials are selected to support the university curriculum. The library is open 87 hours per week on the following schedule:

Fall/Spring Hours of Operation:

Monday– Thursday: 7:30 AM – 11:00 PM

Friday: 7:30 AM –   4:30 PM

Saturday: 9:00 AM –   5:00 PM

Sunday: 3:00 PM – 11:00 PM

Fall/Spring Finals -  Library is open until 1:00 AM

Summer Hours of Operation:

Monday– Thursday: 7:30 AM – 11:00 PM

Friday: 7:30 AM –   4:30 PM

Saturday: 9:00 AM –   5:00 PM

Sunday: 3:00 PM – 11:00 PM

Library services include the reserve reading desk in the lobby where assigned readings and online electronic reserves are placed by faculty, group study rooms, the tenth-floor computer lab, self-service photocopy machines, and online catalog, electronic databases, quiet study floor, and centralized reference assistance on the second floor. Books may be checked out at the lobby circulation desk. Librarians are available to help in the use of the library. The Houston Cole Library is a wireless access point. Laptops may be checked out for student use within the library from the sixth floor Listening Lab.

Tammy McCain, Director
326A Angle Hall

There are many student employment opportunities across campus. For detailed information, please visit Student Employment at

Rebekah Parker, Manager
Sodexo Campus Services
2nd Floor, Theron Montgomery Building
Telephone:  256.782.5552

JSU ID cards are made in the office adjacent to the Food Court in the Theron Montgomery Building (TMB). Students must be registered for classes and provide picture identification before the card can be issued.

Fall/Spring Semester Hours:
Monday – Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 2:00 PM

Summer Hours:
Monday – Thursday: 8:00 AM – 2:00 PM
Friday: CLOSED

Chandni Khadka-Walsh, Director
International House

The International House and Programs provides support for international students studying at JSU, for study abroad programs, and for faculty exchange programs with universities in other countries.  International students are provided with information and assistance in such areas as student and scholar related immigration regulations, student employment regulations, driver’s license, international student insurance, travel and visa requirements as well as in matters of student life on campus. International students and U.S. students participating in the International House programs are provided with volunteer opportunities and opportunities to engage in cultural activities and educating JSU community on global education.  A major goal is to internationalize the JSU campus, and help students fully participate in the life of the maximum benefit from their experience in the U.S.

Carlos Acosta, Career Specialist
107 Kennamer Hall
Telephone: 256.782.8486

Internships provide students with practical, applied experience related to their major that will enhance and complement their classroom learning.  An internship may last one semester or less, and be part-time or full-time.  Although some positions are paid, others are unpaid or on a volunteer basis.  Students may or may not earn academic credit.  To learn more about earning academic credit, please go to the academic course listing on the Career Services website.

Are you interested in participating in an internship, not for academic credit?  Please complete the online application for internships at Career Services manages the internships that are not for academic credit.  To learn more about internships for academic credit, speak with your advisor.

Courtney Peppers, Director
Houston Cole Library, Ground Floor
Telephone: 256.782.5570

Learning Services assists undergraduate students in mastering basic and life skills through competency-based courses in the Department of Learning Skills.

Learning Services administers the JSU EdReady, Math and English Placement exam, offers math proctoring services, and assists JSU students in the areas of reading, writing, mathematics, studying, and self-management. Students who do not master the English Competency Exam, which is required for graduation, are also assisted by Learning Services before they attempt the exam again.  Fast Start Academy, JSU’s Summer Bridge Program for incoming freshmen is also offered through Learning Services.

Jesse Thornburg, Manager
Theron Montgomery Bldg. 4th Fl
Telephone: 256.782.5290

Each student enrolled at JSU has the option to obtain a campus mailbox. Mail addressed to currently enrolled students must be sent through campus mail to the student’s mailbox unless the student has chosen the mail-at-home option.  By paying a non-refundable fee per semester, students may have all correspondence sent to their off-campus mailing address.

The Mail Center is open and deliveries are made Monday – Friday: 8:00 AM – 4:30 PM.  

No Saturday delivery is available.

Justin Parker, Director
Daugette Hall Basement
Telephone: 256.782.8839

Military & Post-Traditional Services (MPTSS) aims to provide Veterans and Military Educational Benefits counseling, academic and career support services, social engagement opportunities, and advocacy for all Military-Connected Students, Adult Learners, Commuter Students, Students with Children, and Transfer Students at JSU. It is the goal of MPTSS to ensure that all of the student groups we support have the resources necessary to reach their personal, academic, and professional goals.

Chris Casey, Director
212 Self Hall
Telephone: 256.782.8172

Students taking online courses should review the Guide for Online Students provided by Online@JSU and located at This is especially important for students not commuting to or living near the JSU campus. In this guide, students will find information about help/support, the Canvas LMS, student ID cards, exam proctoring, and a variety of other topics.

Keaton Glass, Coordinator of 1st & 2nd Year Experience
102 Angle Hall

Orientation assists new students and families in their transition to JSU and exposes them to educational and social opportunities available.  This service identifies and trains advisors and orientation leaders to assist students with the transition to college life. Orientation is required for first-time freshmen between the ages of 18-24.

Steve McClellan, Lead Print Production Specialist
1st Floor, Theron Montgomery Building

The Print Shop meets the printing needs of the JSU students, including making copies of resumes and class projects at a reduced price. Additional services provided include paper cutting and trimming, photocopying, colored copies, folding, collating, stapling, hole punching, spiral binding, padding, and sign/banner printing.

Emily White, Registrar
113 Angle Hall

The office publishes the University Catalog and the Class Schedule. Students desiring to change their name or address, withdraw from the university, or obtain a copy of their JSU college transcript may contact this office.  Degree verification and enrollment certification letters may be helpful for outside agencies such as insurance companies and others who need official confirmation of college enrollment.  Instructions on how to obtain enrollment certification and degree verification are available online at  Final and midterm grades are handled by this office.  Midterm grades for fall and spring semesters are viewable on your MyJSU account and will reflect only the grades below satisfactory (D, NC, and F).  Final grades are viewable on your MyJSU account at the end of each term.

JSU Student Health Center

The RMC/JSUHealth Center is a primary health care facility providing outpatient medical services as well as promoting preventive health measures to currently enrolled students, staff, and faulty. Prior to enrollment, new students are required to register with Medproctor on the RMC/JSUHealth Center website, under the” student health form” tab on the left side of the page.  All health information and vaccination records must be submitted via Medproctor.

Alice Wudarczyk, Assistant Controller
245 Angle Hall
Telephone: 256.782.5458

Students may pay tuition, housing, and other fees at the Office of Student Accounts window, via the web at, by credit card, or by mail with a check or money order.  


It is the student’s responsibility to pay all charges by the published due date.  If not paid by the due date, the student’s registration will not be confirmed, and the student must register for classes again.  Tuition, housing and other charges may be viewed at

A POSTMARK IS NOT ACCEPTABLE FOR MEETING YOUR PAYMENT DEADLINE.  Your complete payment must be in the Office of Student Accounts no later than the published due date.

In the event a student fails to satisfy a financial obligation to the university and the debt is referred to an outside attorney or agency for collection, in addition to the debt (principal plus applicable interest), the student will be responsible for all costs, charges, and expenses incurred by the university, including attorney’s fees and/or collection agency fees and expenses, not to exceed thirty percent (30%) of the debt, plus litigation expenses and court costs, if applicable. Debts owed the university may be referred to an outside agency for collection as accounts, or where litigation has concluded, as judgment. Delinquent accounts may accrue interest at the contract rate or, where none is stated, at the maximum rate allowed by Alabama law.  Any judgment obtained in favor of the university will accrue interest at the rate set by Alabama law for unpaid judgments.  By providing your telephone number to JSU, you agree and give express consent that the university or anyone working on their behalf, including third party vendors, may contact you at the number provided by manually dialing the number or by using automated dialing technology.

Veronica Bjorkman, Advisor
Dean of Students Office
102 Angle Hall
Telephone: 256.782.5491

The Student Government Association (SGA) is designed to promote the welfare of the student community by providing an avenue for student expression, social activities, multicultural programming, and student services.  All students are members of the SGA. Opportunities for involvement are available through the Senate and numerous committees.  The university considers the SGA a vehicle of learning and education.  

The SGA promotes cultural diversity within the university community through programs and activities to develop leadership skills as well as to increase awareness of diverse cultures and backgrounds.

Mark Mathews, Director 117 Angle Hall
Alesha Orman, Coordinator Telephone: 256.782.8001

Julie Nix, Director
140 Daugette Hall
Telephone: 256.782.5475

Testing Services offers a variety of tests including the following:  ACT Workkeys, CLEP, EIPA, EPP (required for graduation), Make-up exams, MAT, proctored exams, ProvExam, Residual ACT, TOEIC, and various certification exams.  Most examinations are offered Monday – Friday, 8:30 AM – 3:00 PM.  Appointments are requested.  Fees are associated with most exams.  Please check the Counseling Services website for up-to-date information on testing requirements, available dates, and fees.

TBA, Director
111 Angle Hall
Telephone: 256.782.5268
Email: TBA

The Transfer Pathways Program strives to significantly increase the transferability of students from community colleges to ensure a seamless transition for transfer students.

Debra James, Director
Candi Momon, Tutor Coordinator
Theron Montgomery Bldg. 3rd Fl
Telephone: 256.782.8223

The mission of Tutoring Services is to provide academic support services in the form of individual or group tutoring, academic mentoring, and study hall instruction.  We strive to model effective academic skills and behavior, provide content-specific supplemental instruction, create an environment that helps students gain academic competencies, and build relationships around learning.  The philosophy of tutoring is to assist or guide students towards independent learning and academic goal attainment. 

ACE Tutoring Center locations:  256 Ayers Hall (Math & Computer Science), 302 Martin Hall (Science), 355 Stone Center (History and Foreign Language), and 304 Theron Montgomery Building (Main Office, Student Athlete Tutor Center, and Drop-In Tutoring Center for English, History, Psychology, Spanish, and Sociology).

Salls Hall
Non-emergency Telephone: 256.782.8888
Emergency Telephone: 256.782.5050 or 911

The University Police Department (UPD) provides a wide-range of public safety services to include laws enforcement, security, parking enforcement, communications, emergency management, and administrative services.  Students and employees may report crime, accidents, and other emergencies to the University Police 24 hours a day, seven days a week by calling UPD at 256.782.5050.  Crime information is available at the following link:  All students, staff, and faculty parking on campus must have a parking decal. Visitors may obtain a visitors parking pass at Salls Hall.  Decals may be obtained by logging into your MyJSU account.  Please visit the University Police Department’s webpage at for further information about the department and services available.

Recreation and Fitness Center
Telephone: 256.782.5075

University Recreation (UREC) empowers students to engage in fun and healthy experiences by developing growth opportunities which impact overall well-being and success. The Recreation and Fitness Center features strength training and cardio equipment, gymnasium, fitness studios, racquetball courts, indoor and outdoor pools, gaming lounge, and climbing wall. Recreational services includes Weekly Fitness Classes, Intramural Sports, Club Sports, and Adventure Recreation Trips.

Hours of operation during the fall and spring semesters are:
Monday – Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 12:00 PM - 11:00 PM

For more information about University Recreation please visit us at

Registrar's Office
113 Angle Hall

Students no longer wishing to attend classes in the current term must officially withdraw from the semester through the Registrar’s Office. If an official withdrawal is not processed, a failing grade is assigned to each course in which the student is currently registered.  Refunds are given based on specific dates listed on the Academic Calendar.  You may withdraw by completing the withdrawal request from on your MyJSU account. 

Students who can no longer attend classes due to severe medical reasons or extraordinary personal circumstances beyond their control may request a Medical or Compassionate Withdrawal through the Office of the Vice President for Student Affairs, 102 Angle Hall.  Please go to the following link for more information regarding a Hardship Withdrawal.