Student Handbook

The Student Handbook contains information about many student organizations, services available to students, important policies, and procedures frequently referred to by students, and the student conduct and judicial regulations. The handbook is designed to help students take full advantage of the many and varied opportunities offered by Jacksonville State University. It is the responsibility of each student to become familiar with its contents.

Student Handbook (PDF)

Campus Services

Academic Enhancement & Tutoring Services
Academic Center for Excellence (ACE)

Learning Services

Admissions Mail Center
Bookstore Orientation
Bursar's Office Print Shop
Career Services Registrar
Computer Labs Recreational Sports
Counseling Services RMC/University Health Center
Dining Services Student Financial Services
Disability Support Services Student Life
Drop/Add Procedures Student Government Association
Grade Appeal Tutoring Services
Houston Cole Library University Housing and Residence Life
Human Resources University Police
Identification Card Withdrawal Procedures
International Programs and Services

Academic Center for Excellence (ACE)
(256) 782-8223
3rd Floor, Theron Montgomery Building

The Department of Academic Enhancement & Tutoring Services Provides a range of academic support services to entering and continuing JSU Students supporting their academic efforts. The Academic Center for Excellence (ACE) is a learning center where students receive academic support in the form of individual or group tutoring, structured study hall, advising, and academic mentoring. ACE also has a computer lab, a learning lab, and two classrooms for academic workshops and study hall.

Andy Green, Director

110 Bibb Graves

The office is responsible for all undergraduate admission processing.  This includes collection of applications and fees, high school and college transcripts, ACT or SAT scores, and TOEFL or IELTS scores for international students.

The office is responsible for all undergraduate student recruiting including participation in high school college day programs and community college fairs.  The office is responsible for processing all outgoing correspondence and literature to prospective students. The office coordinates the campus Preview Days, Home School Student Day, and assists with on-campus recruiting events. Admissions Counselors are available to meet with prospective students and their families.

Randall Stephens, Manager

2nd Floor, Theron Montgomery Building

Students may rent or purchase new and used textbooks at the bookstore.  School supplies and JSU memorabilia/clothing are also available.  Textbook information and online ordering is available at Students can use their financial aid in the store or online to purchase books and other items in the fall or spring semesters. Please refer to the bookstore or bursar’s office website for exact dates when students may use financial aid. At this time, students receiving scholarships must come in the store to purchase books.  

Hours of operation are:
Monday - Tuesday: 7:15 a.m. - 6:00 p.m.
Wednesday - Thursday: 7:15 a.m. - 5:00 p.m.
Friday: 7:15 a.m. - 4:30 p.m.

Bursar's Office
245 Bibb Graves Hall

Students may pay tuition, housing, and other fees at the Bursar’s Office cashier window, 2nd floor of Bibb Graves Hall, via the web at, by credit card or by mail with a check or money order. 


It is the student's responsibility to pay all charges by the published due date.  If not paid by the due date, the student's registration will not be confirmed and the student must register for classes again. Tuition, housing, and other charges may be viewed at

A POSTMARK IS NOT ACCEPTABLE FOR MEETING YOUR PAYMENT DEADLINE. Your complete payment must be in the Bursar’s Office no later than the published due date.

In the event a student fails to satisfy a financial obligation to the University and the debt is referred to an outside agency for collection, in addition to the debt (principal plus applicable interest), the student will be responsible for all costs, charges and expenses incurred by the University, including attorney's fees and/or collection agency fees and expenses, not to exceed thirty-three and 1/3 percent (33.3%) of the debt, plus litigation expenses and court costs, if applicable. Debts owed the University may be referred out for collection as accounts or, where litigation has concluded, as judgments. Delinquent accounts may accrue interest at the contract rate or, where none is stated, at the maximum rate allowed by Alabama law. Any judgment obtained in favor of the University will accrue interest at the rate set by Alabama law for unpaid judgments. By providing your telephone number to JSU, you agree and give express consent that the University or anyone working on their behalf, including third party vendors, may contact you at the number provided by manually dialing the number or by using automated dialing technology.

Career Services
207 Merrill Hall


Career Services provides cooperative education to undergraduate and graduate students as well as employment assistance to graduating seniors and alumni.  These services consist of workshops, on-campus interviews, job listings at, career fairs, resume critique, and individual counseling concerning job search strategies. More information is available online at

Career Assessments are available to all students, by appointment. The STRONG Interest Inventory is recommended for students whose major is undecided.

Computer Labs
239 Self Hall

All students who have a valid JSU ID card may use the computers available in the computer labs in Self Hall, Merrill Hall, and Houston Cole Library.  Lab hours for the Fall and Spring Semesters are:          

Self Hall -- Room 241



Monday - Friday

Monday - Friday

8:00 AM – 4:30 PM

8:00 AM – 4:30 PM

Merrill Hall
-- Rooms 103, 106, 115, 200



Monday – Thursday

Monday - Friday

8:00 AM – 9:30 PM

8:00 AM – 7:30 PM



8:00 AM – 4:00 PM

8:00 AM – 4:00 PM

Houston Cole Library – 10th Floor  - Hours are same as the library

Counseling Services
140 Daugette Hall

Counseling Services offers personal counseling for JSU students.  Personal counseling is conducted in a private setting under the strictest confidence.  Counselors are available on an individual or group basis. JSU Counselors are available for crisis response after hours and on weekends through the University Police Department. Counseling Services is the registration site for CLEP, Residual ACT, C-BASE, MAT, CLA and math placement.  Counseling Services coordinates and advises the Peer Educators student group.

Dining Services
Jack Hopper Hall

The Dining Services offers a wide range of meal plans that will provide you with a huge variety of choices for meals.  There are several locations to dine on campus including Hopper Dining Hall which provides home cooked entrees, vegetables, breads, deli items, sub sandwiches, pizza, burgers, various ethnic cuisines, salad bar, and desserts. Located in the student commons building we also have the TMB Food Court which includes Chick-fil-A, Grill 155, Pizza Station, Freshens Smoothies and Crepes, and Baja Fresh Mexican Grill.  At Houston Cole Library we have a Jazzman’s Café offering specialty coffees, smoothies, sandwiches and salads to go.  If you’re in the mood for some southern fried wings you’ll want to visit our WOW Wingery located with its own entrance at Hopper Dining Hall with a menu full of wings, chicken tenders, specialty burgers, salads, sweet potato fries and much, much more.  If you want more a restaurant style, try the Gamecock Diner located in Stephenson Hall.

Disability Support Services
139 Daugette Hall

Disability Support Services (DSS) provides appropriate and reasonable accommodations for students with documented disabilities as defined in Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). It is the goal of DSS to ensure that students with disabilities have equal opportunity to achieve their personal academic goals while maintaining the integrity of JSU’s academic program requirements.

DSS provides reasonable accommodations through a variety of services and programs. Accommodations may include:
Exam Proctoring, Readers, Special Testing Procedures, Note Takers, Extended Time on Exams, Brailled formats, Priority Registration, Enlarged Print Materials, Interpreter Services, Alternate Formats, Captioning Services, and/or Assistive Technology.

Drop/Add Procedures
Dean's Office, College of your Major

The term "drop" refers to dropping part (but not all) of the classes for the term, while the term "withdraw" refers to withdrawing from all classes for the term. Students who wish to drop or add classes may do so: 

  1. At the registration center in the college of their major
  2. Via the Internet

Students wishing to add classes must do so by a specific date (see academic calendar online).

Students may drop classes by the Internet only through a specific date (see academic calendar online). Course drops after a specific date may only be processed at the Registrar’s Office and must have a passing statement and full signature of the faculty member indicating that the student is passing the course. Signed drops must be processed within three (3) working days of the date that the signature was obtained, or the dropped signature becomes invalid.

There is no tuition refund for course(s) dropped during the fall and spring semesters.

Grade Appeal

The grade appeals process begins with a meeting between the student and the course instructor, and cannot proceed to any further stage unless this requirement is met.  The formal process for appealing grades is available in the Dean’s Office for each college.

Houston Cole Library

The Houston Cole Library provides bibliographic services and resources to support the scholarly and informational needs of the University community.  The collection of more than 700,000 volumes, more than 150,000 full-text periodicals on line or in hard copy, over 60,000 e-books and more than a million microfilms and audiovisual materials are selected to support the Univeristy curriculum. The library is open 87 hours per week on the following schedule:



Sunday – Thursday

Sunday - Thursday

7:30 AM – 11:00 PM

7:30  AM – 11:00 PM



8:00 AM – 4:30 PM

7:30 AM – 4:30 PM



9:00 AM – 5:00 PM

9:00 AM – 5:00 PM

Fall/Spring Finals


Library open until 1:00 AM


Library services include the reserve reading desk in the lobby where assigned readings and on-line electronic reserves are placed by faculty, group study rooms, the tenth floor computer lab, self-service photocopy machines, an online catalog, electronic databases, audiovisual services, and centralized reference assistance on the second floor. Books may be checked out at the lobby circulation desk. Librarians are available to help in the use of the library. The Houston Cole Library is a wireless access point. Laptops may be checked out for student use within the library from the sixth floor Listening Lab.

Human Resources
329 Bibb Graves Hall

All students who have campus jobs and are paid by Work-Study or University Aid must go to the Office of Human Resources before the beginning of the semester to complete their employment paperwork.  The student must present his/her social security card and driver's license, complete state and federal withholding forms, an employee eligibility verification (I-9) and a new hire form. The student must also complete a direct deposit form by providing a voided check to set up their direct deposit. Direct deposit is required for student payroll.

Identification Card
Sodexo Campus Services
TMB, 2nd Floor

JSU ID cards are made in the office adjacent to the Food Court in the Theron Montgomery Building (TMB).  Students must be registered for classes and provide pictured proof of identification before the card can be issued.

Fall/Spring Semester hours of operation are:

Monday - Thursday


8:00 AM – 4:00 PM

8:00 AM – 2:00 PM

Summer hours are:

Monday - Thursday


8:00 AM – 2:00 PM


International Programs and Services
International House


International Programs and Services provide support for international students studying at JSU, for study abroad programs, and for faculty exchange programs with universities in other countries. International students are provided with information and assistance in such areas as banking, travel, and visa requirements as well as in matters of student life on campus. A major goal is to help international students fully participate in the life of the University and community so they can receive the maximum benefit from their experience in the U.S.

Learning Services
Houston Cole Library - Ground Fl

Learning Services assists undergraduate students in mastering basic and life skills through competency-based courses in the Department of Learning Skills, and through learning assistance. Learning Services also assists pre-college students in developing college-level skills through the ExSEL program. Students who do not master the English Competency Exam, which is required for graduation, are also assisted by Learning Services before they attempt the exam again. They assist in areas of reading, writing, numeracy, studying, critical thinking, reasoning, and self-management.

Mail Center

402 TMB
Orientation assists new students and families in their transition to JSU and exposes them to educational and social opportunities available.  This service
identifies and trains advisors and orientation leaders to assist students with the transition to college life. Orientation is required for first-time freshmen between the ages of 18-24.

Print Shop
TMB, 1st Floor

The Print Shop meets the printing needs of JSU students, including making copies of resumes and class projects at a reduced price. Additional services provided include: paper cutting and trimming, photocopying, colored copies, folding, collating, stapling, hole punching, spiral binding, padding, and sign/banner printing.

Registrar's Office
113 Bibb Graves Hall

The office publishes the University Catalogue and the Class Schedule. Students desiring to change their name or address, withdraw from the University, or obtain a copy of their JSU college transcript may contact this office. There is a $5 per copy transcript fee.  Additional charges apply for electronic PDF/online requests. Degree verification and enrollment certification letters may be helpful for outside agencies such as insurance companies and others who need official confirmation of college enrollment. Instructions on how to obtain enrollment certification and degree verification are available online at Final and midterm grades are handled by this office. Midterm grades for fall and spring semesters are viewable on your MyJSU account and will reflect only the grades below satisfactory (D and F). Final grades are viewable on your MyJSU account at the end of each term.

Recreational Sports
Stephenson Hall

Stephenson Hall offers numerous recreational activities at no cost to faculty and students with a valid ID card. The facilities include racquetball courts, volleyball, badminton, game and card rooms, basketball, weight rooms, cardiovascular room, and steam rooms. Meeting rooms and classrooms are also available. Hours of operation during the fall and spring semesters are:

Monday – Thursday

  6:00 AM – 9:45 PM


  6:00 AM – 5:45 PM


11:00 AM – 4:45 PM


  4:00 PM – 8:45 PM

The Pete Mathews Coliseum has an olympic size swimming pool. The pool is open Monday through Friday from 3:00 p.m. - 5:45 p.m. The Coliseum is closed on weekends and may also be closed for special events such as concerts and basketball games.

RMC/University Health Center

Student Financial Services
107 Bibb Graves Hall

The Financial Aid Office provides assistance to students who are unable to pay their total educational expenses. A number of programs, including grants, loans, campus jobs, and scholarships are available each year to students who are eligible. Since most of these programs are based on need, interested students should fill out the Free Application for Federal Student Aid (FAFSA) at These forms are available in January.  Priority deadline is March 15 for all required forms to be submitted to the Student Financial Services Office.  A complete listing of all scholarships and information is available in the Student Financial Services Office or online at .

Student Life
402 TMB

The Office of Student Life advises the Student Government Association, Freshman Forum, Miss Jacksonville State University Pageant, fraternities and sororities, multicultural programming, and clubs and organizations, and coordinates orientation for new undergraduate students. Opportunities for involvement are offered to enhance the educational experience of students through development of, exposure to, and participation in social, cultural, intellectual, and governmental activities. The office enhances the college experience through programs, activities, and leadership development and by increasing the awareness of diversity as well as increasing diversity.

Student Government Association
402 TMB

The Student Government Association (SGA) is designed to promote the welfare of the student community by providing an avenue for student expression, social activities, multicultural programming, and student services. All students are members of the SGA. Opportunities for involvement are available through the Senate and numerous committees. The University considers the SGA a vehicle of learning and education.

The SGA promotes cultural diversity within the University community through programs and activities to develop leadership skills as well as to increase awareness of diverse cultures and backgrounds.

Tutoring Services
TMB, 3rd Floor


The mission of Tutoring Services is to provide academic support services in the form of individual or group tutoring, academic mentoring, and study hall instruction. We strive to model effective academic skills and behaviors, provide content-specific supplemental instruction, create an environment that helps students gain academic competencies, and build relationships around learning. The philosophy of tutoring is to assist or guide students towards independent learning and academic goal attainment.

University Housing and Residence Life
103 Bibb Graves Hall

The Department of University Housing and Residence Life supports the academic mission of Jacksonville State University by fostering a vibrant living and learning community that cultivates personal development, celebrates diversity, promotes leadership, and enhances the educational experience of each resident. We have traditional residence halls and apartments that enhance a community environment. Our goal is to provide clean, secure, and well-maintained facilities that promote academic success.

University Police Department
Salls Hall
Emergencies: 256.782.6000

The University Police provide a wide-range of public safety services to include law enforcement, security, parking/traffic enforcement, and crime prevention. Students and employees may report criminal incidents, accidents, and/or emergencies to the University Police. Full time police officers are on duty 24 hours a day.  All students, staff, and faculty must register their vehicles online at

Fines/court costs are available online at JSU crime statistics are available online at

Withdrawal Procedures
Registrar's Office
113 Bibb Graves Hall

Students no longer wishing to attend classes in the current term must officially withdraw from the semester through the Registrar’s Office. If an official withdrawal is not processed, a failing grade is assigned to each course in which the student is currently registered. Refunds are given based on specific dates listed on the Academic Calendar. You may withdraw by mail, fax, or email from your GEM email account.

Students who can no longer attend classes due to severe medical reasons or extraordinary personal circumstances beyond their control may request a medical or compassionate withdrawal through the Office of the Associate Vice President for Enrollment Management and Student Affairs, 102 Bibb Graves. You may also go to for more information.