Our Mission

The jsuRIDE's mission is to provide safe and reliable transit service to Jacksonville State Univer­sity. 


Hours of Service

  • Monday - Thursday 7:00 - 9:00
    Off Campus last pickup 8:30 pm
  • Friday 7:00 - 4:30 pm
    Off Campus last pickup 4:00 pm.
  • No weekend hours

  1. Download the JSU Ride app from either the Apple App Store or Google Play Store.
  2. Sign in with your JSU email account. You will be required to enter a one-time code to verify your email.
  3. Select Request a Ride.
  4. Choose your Destination then chose your Pickup Location. 
  5. Choose when you would like to be picked up. We highly recommend scheduling rides ahead of time so that they are at the top of our queue. If you select ASAP, your ride time will be delayed.

You can monitor your ride under your 'Upcoming Ride' section. You can see the estimated time of arrival (ETA) for the driver to pick you up and when the driver has accepted the ride. After your ride has been completed, you have the option to rate your ride and leave feedback.  

  • Must have an American phone and phone number.
  • Be sure to check the language, country, and region as it will need to be set to English, United States of America, and Central Standard time zone.
  • Make sure your location services and cellular data are turned on.
  • Make sure that Do Not Disturb is off.
  • Check that your phone is updated to the latest version.
  • When logging into the app for the first time, you will need to enter the email that is attached to your phone. For example, if you have an iPhone, it will be the email associated with your Apple ID.
  • You will then be asked to enter your JSU student email address along with your first name.
  • If you have changed numbers recently and have not updated your number through DUO please go to DUO management on myjaxstate to update your phone number.


If you are still unable to request a ride after double checking all of the above settings, you will need to contact your phone’s tech support center.

Your tuition payments include costs associated with jsuRIDE. Jacksonville State University students, faculty, and staff with a valid JSU ID card have unlimited access to the service.

In addition to the jsuRIDE system, we also offer a transit bus that runs internally through campus for all students. (No appointment is needed)

Internal Bus Routes
  • Ayers Hall - 0 Min
  • Sparkman Hall - 2 Min
  • Mason/Pannell Hall - 3 Min
  • Leone Cole - 4 Min
  • Fitzpatrick/Curtiss Hall - 4 Min
  • TMB Mail Center - 6 Min
  • Colonial Arms - 10 Min
  • Meehan Hall - 11 Min
  • Salls Hall (Stop Sign) - 13 min
  • Dixon/Self - 14 Min
  • Merrill/Brewer Hall - 17 Min
  • Stone Center - 18 Min
  • Martin/McGee - 21 Min
  • Library - 22 Min
  • Ayers Hall - 25 Min

Lose an item? Call our office at (256) 782-8637 M-F from 8:00 AM-4:30 PM, M-F (closed for lunch 12:00-1:00).

Safety and Convenience

COVID-19 & the jsuRIDE

The jsuRIDE is not allowed to carry students to the Student Health Center for COVID-related symptoms.

Rider Guidelines

  • Plan to allow ample time for transportation to and from class by considering traffic congestion or other possible delays.
  • After exiting the vehicle, use caution and allow the driver to pull away before you cross the street. Traffic is not required to stop for jsuRIDE vehicles.
  • While riding, please remain seated and buckled.
  • Do not enter a street or chase a vehicle in an attempt to board after the driver has pulled away from the pickup location.
  • Use of tobacco products and open containers of alcoholic beverages are strictly prohibited.
  • Radios without headphones may not be played during your ride.
  • Pets are not allowed, except for service animals approved under the Americans with Disabilities Act.

Help Us Help You

We welcome any comments or suggestions about your experiences using jsuRIDE. Our goal is to provide reliable service. However, weather and traffic conditions may force unforeseen delays. 

Feedback Form

Lost and Found

If you think you have left behind or lost an item while using the jsuRIDE, please call (256) 782-8637 with your bus route information and a description of the item in question. Found items are held for thirty days.