Access Control and Electronic Security
Access Control and Electronic Security staff maintains over 1300 cameras, 200 doors, and 41k total JCards.
All students, faculty, and staff are required to have a Jax State Identification Card known as a JCard. The JCard system is used for housing and other building access, dining, JaxCash, Cocky Bucks, vending, bookstore and athletic event admissions. JCard’s can be used as a “tap to pay” payment option, allowing for quick and easy purchases. Manage your JCard through the portal located on your MyJaxState account.
Building access is automatically assigned to students based on their class schedules and housing assignments. Faculty and staff receive building access according to their designated organizational codes. These assignments help ensure that all campus community members have the access needed to support their academic, residential, and professional activities, while maintaining security and accountability.
If immediate access to a door is needed, please call the University Police Department non-emergency line at (256) 782-5050. An officer or security ambassador will be dispatched to assist you.
Building Access Issues
If you are having issues accessing your housing building, email access@jsu.edu with the name of the building you are assigned to. Please include your student ID number, the specific door you attempted to access, as well as the date and time you attempted to access the door.
If you are a housing student worker having issues accessing a dorm building for work, please contact your supervisor.
Please note: Building access will update automatically within two hours of any room assignment change. After a room assignment change, students will have access to both housing buildings for 48 hours.
If you are a student having issues with your academic building access, email access@jsu.edu with the following information: Your student ID number, along with the CRN (Course Reference Number) for the class held in the building you need access to. If you do not have a class in the building but would like to request access, please have a faculty or staff member submit a ticket through the KACE Portal on your behalf.
If you are a faculty/staff member having issues, please submit a ticket through the KACE Portal. Include your ID number, the specific door you attempted to access, as well as the date and time you attempted to access the door. All Jax State employees have card access to academic and administrative buildings between the hours of 7 am and 5 pm.
Service and Installation Requests
If you are experiencing issues with or wish to request the installation of a camera or card reader, please submit a ticket through the KACE Portal:
Building & Video Camera Access Request
If you are a faculty or staff member and would like to request access to a building or have camera viewing software installed on your computer, please use the dynamic form below.
Only Jax State Employees are authorized to submit tickets for door access requests. Student Workers and GA's will need to report requests to their supervisors.