Student Complaints
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JSU has policies and procedures in place for addressing academic grievances and violations of the Student Code of Conduct. Each College has a process for responding to academic grievances. The Associate Vice President for Academic Affairs responds to undergraduate requests for reinstatement.  The Office of Graduate Studies handles academic grievances for graduate students. The Division of Enrollment Management and Student Affairs addresses violations of the Student Code of Conduct for undergraduate and graduate students.

 

When you have a complaint that cannot be addressed through the above-mentioned procedures, we encourage you to resolve the issue through informal means with the institutional officer in the applicable area in which the complaint is made. If you are not satisfied with the outcome of informal proceedings, you may file an official complaint through our office (102 Bibb Graves Hall, 256-782-5020) or by using the form below. 

We will log your complaint from information provided on the form below:

  1. Date of filing formal complaint with the AVPEMSA.
  2. Date the incident occurred.
  3. Date of any informal meetings with the institutional officer responsible for the area in which the complaint is made.
  4. Outcome of informal meetings.
  5. Nature of the complaint.

If the complaint falls within the policies and procedures for grievances already in place at JSU, the AVPEMSA will refer the complaint to the appropriate institutional officer. Steps taken by JSU, and an outcome of the complaint will be on file in the Office of the AVPEMSA.  In addition, the Office of the AVPEMSA will keep a log of the complaint and implement investigatory proceedings relative to the complaint, if warranted.