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Office of Educational Technology & Support

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Blackboard Help

There are many Blackboard help resources available for both faculty and students. Each option offers assistance in a slightly different manner, so check them all out to see which you prefer.

JSU offers a 24/7 support center with numerous self-help resources, as well as telephone, live chat, and ticket-based support options. When you need help quickly, we recommend checking here first.

The Blackboard On Demand Learning Center offers hundreds of helpful videos and documents for faculty that are organized into three key sections: Blackboard On Demand Learning Center


The On Demand Learning Center also features videos and other resources for students.


Want to learn even more? Blackboard Help gathers all Blackboard-created product documentation into one easy-to-use location to help you find the information that you need to be successful with Blackboard Learn, Release 9.1.

Finally, the Office of Educational Technology & Support has a Blackboard IM help desk that provides almost instant answers to questions from faculty, staff, and students; it is staffed Monday through Friday from 8 AM to 4:30 PM CT.

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