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Office of Educational Technology & Support

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Contact Information

Consider the following in order to ensure your questions and comments are received and processed for the fastest response:

  • For Blackboard questions, see the support link to the right.
  • E-mail your general comments & questions to, or complete a request form.
  • For assistance with GEM (Gamecock E-mail), MyJSU, Registration, and computer labs, please contact the JSU Help Desk via email or (256) 782-8324; hours of operation are 6:30 a.m. to 5:00 p.m. CT. The Help Desk is located in 116-A Bibb Graves Hall.
  • If you have any questions about these changes, the process to access services, or about Smarthinking in general, please contact ACE (Academic Center for Excellence) at (256) 782-8223.
  • Call us with your comments & questions at (256) 782-8172 or 1-800-231-5291.
  • If you know a specific staff member is an appropriate contact and available to respond within the time period required, reference our Staff page.
  • Mail your comments & questions to:

    Office of Educational Technology & Support - Jacksonville State University
    700 Pelham Road North
    Jacksonville, Alabama, USA 36265-1602
  • If you have comments or questions about the Educational Technology & Support web site, send an e-mail. Be specific about which page you are referring to, and include your e-mail address if you need a response.
  • If you need to contact other JSU faculty, staff, or offices, click the Contact link near the top of the main JSU web site.
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