Software, Facilities, & Technical Support

Online@JSU assists our faculty in a variety of ways. A number of software and applications are supported by our office, such as the Canvas Learning Management System (LMS) and Kaltura Media Platform and more. Three distinct, physical locations are also available to faculty. Finally, information regarding technical support is also available.

Canvas Learning Management System

Kaltura Video Platform 


Turnitin Feedback Studio 

  • Plagiarism detection tool integrated into Canvas.
  • See "Technical Support & Help Section" for minimum technical requirements and technical assistance.

Respondus 4.0 for Canvas 

Respondus Test Bank Network 

  • Contains thousands of test banks for the leading textbooks in higher education.

HippoCampus and NROC 

  • Open Educational Resources (OER)
  • Offers multimedia lessons and course materials to help with instruction, homework, and studies.

Watermark Course Evaluations & Surveys - (Formerly EvaluationKIT

  • Watermark Course Evaluations & Surveys is an end-of-semester survey tool implemented by JSU to conduct all course and instructor evaluations.
  • Faculty and administrators can access the EvaluationKIT dashboard by logging into Canvas
  • Contact Dr. Christopher Inman, Senior Instructional Designer, for questions at

Digital Measures

  • Digital Measures-Activity Insight (DM) is a secure web-based information management system designed to collect and manage faculty research, teaching, and service activities, including accomplishments and professional activities.
  • Digital Measures User Guide
  • Digital Measures Presentation by Dr. Hungwei Tseng
  • Contact Dr. Hungwei Tseng, Senior Instructional Designer, for questions at 

Microsoft Teams

  • Microsoft Teams is the web-conferencing tool supported at Jacksonville State University.
  • The Technology Support Center provides technical assistance with Teams such as account creation and administration. Online@JSU supports instructors in learning how to use Teams and how to leverage Teams in online teaching and learning. 

DesignPlus for Canvas (CIDI Plus Design Tools)

When Should an Instructor Request an LTI or APP?

LTIs and Apps can be added to Canvas to provide a new function or enhance an existing one. When should an instructor request an LTI or App?

  • To access vendor content or a way for one system (LMS) to send a user to another system (vendor) in a trusted way
  • To use tools outside the LMS environment and make them feel more "integrated" into the system
  • To extend grading or assignment capabilities
  • To provide an alternative to existing services

The LTI Approval Process

While adding new LTIs or Apps to Canvas can be exciting, Online@JSU is careful to integrate new ones due to various reasons, A major reason for such a thorough vetting process for new LTIs and Apps is the maintenance of a secure and stable LMS (Canvas). LMS maintenance and security is paramount, and a poorly designed or tested LTI tool could compromise the integrity of the LMS, causing system slowdown, breaches, or interruptions. For these reasons, beginning in 2021, all LTIs must go through an approval process that involves multiple JSU departments and could take up to 12 weeks or more depending on the LTI configuration.
Here is a summary of steps that an LTI goes through for approval:
  1. LTI Request form submitted (Originator of request)
  2. Functionality Review (Online@JSU)
  3. Security Review (IT Systems and Security)
  4. FERPA Review (Office of the Registrar)
  5. Acquisition of LTI and its credentials (Originator's Department (if cost applicable) + Online@JSU)
  6. Bookstore Coordination (if applicable)
  7. Testing of LTI (Originator of request + Online@JSU)
  8. LMS Integration (Online@JSU)

Before You Request an LTI or App

Many LTIs have already been vetted by Online@JSU and have been added to Canvas. Examples include publisher textbooks by companies such as McGraw-Hill Connect, Pearson Revel, Pearson MyLabs, and MacMillon. Keep in mind, however, that usage may be limited to those having adopted textbooks from the specific publisher. Most importantly, while these (and other) LTIs and Apps have been installed by Online@JSU, and we will ensure the integration is as it should be, the tool and related functionality is not something we are able to support.  The LTI provider and/or faculty are responsible. 

Request an LTI or App

Make the Request

Global Announcements offer brief and timely information to Canvas users. Global Announcements display as a notification on the top of a user's Canvas dashboard. Submission guidelines are as follows:
  • Requests should be submitted no later than 14 days ahead of the desired publication date.
  • No more than two Canvas Global Announcements will be displayed at one time.
  • Announcements are typically published on Mondays and remain for five business days.
  • To be considered for approval, Global Announcements must pertain to academic matters, technical issues, or be of interest to the majority of Canvas users.
  • Announcements are limited to 75 words. To keep announcements brief, consider publishing a document with additional information in another location and linking to it from your announcement. Note: The document will need to be properly formatted and approved by an Online@JSU representative.

Submit a Global Announcement Request

Online@JSU has several spaces available to faculty. Each space is organized and dedicated to meet the diverse and varying needs of our exceptional faculty at Jacksonville State University. From areas to work in a relaxed informal environment to a more formal vodcast studio, one of these spaces is sure to address your needs.

Check out the options available to you.

Professional Development Suite A

Located in Self Hall 207, Professional Development Suite A provides two distinct areas for you to check out.

Area 1: Informal Work Area with tables, chairs, a couch, and some club chairs. Instructional designers are located nearby and can assist you as needed.

You can stop by any time and use Area 1. Because social distancing and safety protocols are currently in place, however, please contact Online@JSU ahead of time at  so that we can prepare the space.

207 Self Hall 207 Self Hall

Area 2: Stadium, booth seating with access to a portable television, computer, and internet access. Please contact  to reserve this space.

207 Self Hall Area 2

Professional Development Suite B

Located in Self Hall 208, Professional Development Suite B is an excellent collaborative space. Chairs and tables are easily configured to special needs. Individual white-boards, computer, projector, and sound supply support your activities. This room is scheduled for faculty use only for workshops, meetings, retreats, and other events. Please contact to schedule room 208.

208 Self Hall 1 208 Self Hall 2

Vodcasting Studio

Located in 221 Self Hall, the Vodcasting Studio provides faculty and staff the ability to record professional-level podcasts, vodcasts, and screen capture. The Vodcasting Studio is equipped with industry-standard microphones, webcams, and many types of production software offering versatility to meet various needs. Faculty and staff may reserve the Vodcasting Studio to record on their own, or, if needed, an Online@JSU staff member can assist with the production. Please contact  to schedule the Vodcasting Studio.

221 Self Hall 221 Self Hall

Choose from the following, then choose your role where applicable: