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Troubleshooting Tips

Let’s discuss some basic troubleshooting tips that will help you keep your iPad up and running.

First, simply powering your iPad off and then on again will fix a majority of issues including apps crashing and the iPad running slow.

If you are having an issue with a particular app, you may want to try and restart the app. To do this, double-click the Home Button. You will see all apps that are currently running. Swipe the app up to close the app. If you iPad is still having issues, try hard resetting the iPad by holding both the ON/OFF switch and the Home Button at the same time until the iPad restarts and you see the Apple logo.

Finally, if you are having an issue with a particular app, you may need to uninstall and reinstall the app. Press and hold on the app until it starts to shake. Tap on the "X" in the upper left corner of the app to delete the app. Navigate to the app store and download the app. Note that if the app is not connected to a cloud service then any app data will be deleted.

If you have tried these four troubleshooting options and your iPad is still not working properly, you will need to bring your iPad into the Technology Support Center located on the 9th floor of the Houston Cole Library.

The Technology Support Center is equipped to handle hardware and software issues that may arise on your iPad. The Technology Support Center will be open Monday, Wednesday, and Friday from 8:00AM until 4:30PM and Tuesdays and Thursdays from 11:00AM until 6:30PM.

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