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Library Launches “Ask Us” Virtual Chat Service

08/29/2013

The Library is pleased to announce the launch of its new Ask Us service. Through Ask Us, users seeking information can text message or virtual chat in real-time with a librarian. To use this service, simply click on the “Ask Us” button found on the right side of the Library’s web pages (http://www.jsu.edu/library) and subject guides (http://libguides.jsu.edu).

For times when chat is unavailable, users can search a Frequently Asked Questions database and submit questions using an online form or email; users can also text questions to 256.263.4917. (Please note: this number does not receive voice calls – only SMS messages.)

For more information, please contact the Library at 256.782.8034 or ask@jsu.libanswers.com.

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