Library Launches “Ask Us” Virtual Chat Service


The Library is pleased to announce the launch of its new Ask Us service. Through Ask Us, users seeking information can text message or virtual chat in real-time with a librarian. To use this service, simply click on the “Ask Us” button found on the right side of the Library’s web pages (http://www.jsu.edu/library) and subject guides (http://libguides.jsu.edu).

For times when chat is unavailable, users can search a Frequently Asked Questions database and submit questions using an online form or email; users can also text questions to 256.263.4917. (Please note: this number does not receive voice calls – only SMS messages.)

For more information, please contact the Library at 256.782.8034 or ask@jsu.libanswers.com.

08/29/2013