GEM Password Reset

Make sure you are using the following Information 

  • If you have never logged in successfully, make sure to use the FULL username (Ex: and correct default password (6 digit birth day, plus the last 4 digits of JSU ID Number: Ex: mmddyy####)
  • Students: Your JSU ID number can be found in multiple places:
    • In MyJSU, Click "View Student Information" within the Student Links Section (Your JSU ID number will be toward the upper right hand side of the screen near your name)
    • Your JSU ID number is located on your JSU ID Card
    • For students who had GEM accounts on the old system, your JSU ID number has been sent to your old account.

Still having trouble logging in?

This form will allow you to obtain help with your Office 365 GEM password that has been forgotten or otherwise does not work.

Please complete all fields on this form to provide the information required. You will be contacted within one business day at the email address you provide below.

By submitting this form, I am requesting that the Office 365 GEM password be reset.