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Administrative Computing
    		 
    JSU Home » Division of Info Tech » Administrative Computing » Systems Support

    Systems Support

    About

    The primary responsibility of the Systems Support Group is to provide system support for the administrative computer systems and operational support to administrative users.

    Principle duties of the Systems Support Group are:

    • Evaluate and select  hardware

    • Install, customize and apply maintenance to system software

    • Monitor and operate the administrative computer system

    • Resolve technical issues related to the administrative computer systems

    • Provide administrative support for optical mark scanning

    • Evaluate existing/proposed systems to determine if they meet user needs 

    • Schedule system availability and batch job execution

    • Setup and execution of batch programs

    • Data/report distribution both electronic and hardcopy

    Staff

    Alan Wallace, Director
    E-mail: awallace@jsu.edu
    Office: Computer Center
    Phone: 256-782-5201    		 Glenn Davenport, Computer Operator
    E-mail: davenport@jsu.edu
    Office: 116-A Bibb Graves
    Phone: 256-782-8516
    Jody Higgins, Computer Operator
    E-mail: jhiggins@jsu.edu
    Office: 110 Computer Center
    Phone: 256-782-5207    		 Allan Ridgeway, Senior Supervisor of Operations
    E-mail: ridgeway@jsu.edu
    Office: 116-A Bibb Graves
    Phone: 256-782-8105
    Russell Uesry, Supervisor of Operations
    E-mail: ruesry@jsu.edu
    Office: 110 Computer Center
    Phone: 256-782-5207

    		 

    Computer Service Request