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Systems Support

About

The primary responsibility of the Systems Support Group is to provide system support for the administrative computer systems, operational support, and help desk support to administrative users.

Principle duties of the Systems Support Group are:

• Evaluate and select hardware

• Install, customize and apply maintenance to system software

• Monitor and operate the administrative computer system

• Resolve technical issues related to the administrative computer systems

• Provide administrative support for optical mark scanning

• Evaluate existing/proposed systems to determine if they meet user needs

• Schedule system availability and batch job execution

• Setup and execution of batch programs

• Data/report distribution both electronic and hardcopy

Staff

Alan Wallace,
Director

E-mail: awallace@jsu.edu
Office: Computer Center
Phone: 256-782-5205
Brandon Steward,
Systems Administrator

E-mail: bsteward@jsu.edu
Office: 260 Daugette Hall
Phone: 256-782-5205
Jody Higgins,
Data Center Operation Supervisor
E-mail: jhiggins@jsu.edu
Office: 110 Computer Center
Phone: 256-782-5207

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