About
The primary responsibility of the Systems Support Group is to provide system support for the administrative computer systems, operational support, and help desk support to administrative users.
Principle duties of the Systems Support Group are:
• Evaluate and select hardware
• Install, customize and apply maintenance to system software
• Monitor and operate the administrative computer system
• Resolve technical issues related to the administrative computer systems
• Provide administrative support for optical mark scanning
• Evaluate existing/proposed systems to determine if they meet user needs
• Schedule system availability and batch job execution
• Setup and execution of batch programs
• Data/report distribution both electronic and hardcopy
Staff
Alan Wallace, Director
E-mail: awallace@jsu.edu
Office: Computer Center
Phone: 256-782-5205 |
Brandon Steward, System Programmer
E-mail: bsteward@jsu.edu
Office: 260 Daugette Hall
Phone: 256-782-5205 |
Jody Higgins, Data Center Operator
E-mail: jhiggins@jsu.edu
Office: 110 Computer Center
Phone: 256-782-5207 |
Jacob Williams, Help Desk Support Analyst
E-mail: jawilliams@jsu.edu
Office: 116-A Bibb Graves
Phone: 256-782-5200 |
Russell Uesry, Data Center Operation Supervisor
E-mail: ruesry@jsu.edu
Office: 110 Computer Center
Phone: 256-782-5207 |
Allan Ridgeway, Help Desk Supervisor
E-mail: ridgeway@jsu.edu
Office: 116-A Bibb Graves
Phone: 256-782-8105 |
