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JSU Repair/Support Policy for Obsolete Computer Equipment

Due to rapidly changing technology, it is often problematic to provide the necessary parts to repair older JSU owned machines. Each year, Academic Computing and Network Support evaluates the current technologies and establishes a level of obsolescence. Obsolete computers will no longer be provided with replacement parts and software, and other support is extremely limited. Currently ACNS considers any PC that is over five years in age to be obsolete. This policy does not guarantee repair for systems that are newer than those considered obsolete, since many parts suppliers consider even more recently manufactured systems obsolete.

We regret having to take these measures, but with the decreasing cost of computer hardware and the increase in the number of computers on campus, it is often much more cost-effective for the university to replace obsolete equipment rather than attempt to repair it.

If you have obsolete equipment that you need repaired and do not know of a repair center, please submit a Computer Services Request (CSR) and ask for assistance in locating a repair center.
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