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Academic Computing and Network Support
     
    JSU Home » Division of Info Tech » Academic Computing » General » FAQ

    Frequently Asked Questions

    1. Gamecock Electronic Mail (GEM)
    2. How do I stop junk E-Mail?
    1. What are the lab hours?
    2. Where are the computer labs located?
    1. What do I need to do to have a web page on the JSU web server?
    2. Who will create/update my web page?
    3. How do I find out how many people have viewed my web page?

    E-Mail
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    1. Gamecock Electronic Mail (GEM)
      Help with the GEM system can be found on the GEM Help Page

    2. How do I stop junk E-Mail?
      JSU is using a software called IronMail to help with incoming junk E-Mail or SPAM. Information on how you can adjust E-Mail filters to work with IronMail can be found on the Filtering Out Junk E-Mail page.

    Labs
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    1. What are the lab hours?

      Self Hall
      Fall/Spring Lab Hours

      Monday - Thursday
      8:00 AM - 4:30 PM
      Friday
      8:00 AM - 4:30 PM
      Sunday
      Closed
      May/Summer Lab Hours

      Monday - Thursday
      8:00 AM - 4:30 PM
      Friday
      8:00 AM - 4:30 PM
      Sunday
      Closed

      Merrill Hall
      Fall/Spring Lab Hours

      Monday - Thursday
      8:00 AM - 9:30 PM
      Friday
      8:00 AM - 4:00 PM
      May/Summer Lab Hours

      Monday - Thursday
      8:00 AM - 7:30 PM
      Friday
      8:00 AM - 4:00 PM

    2. Where are the computer labs located?

      Self Hall - Rooms 240 and 241
      Merrill Building - Rooms 106, 115, 103 and 200

    Web pages
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    1. What do I need to do to have a web page on the JSU web server?
      Administrative units of the University, or an activity/organization officially sponsored by the University can request the creating of a web account.

      Please read: Publishing Web Pages at JSU
      and the JSU Web Page Policy for guidelines and requirements.
    2. Who will create/update my web page?
      Web page maintenance and up-keep is to be handled by the "designated Pagemaster" that was specified on the Web site Request Form. ACSV can assist you if you have problems but cannot maintain/update your pages for you.
    3. How do I find out how many people have viewed my web page?
      From the ACNS main page - click on:
      • "Statistics on Web Server Usage"
      • then, "Configure Your Report"
      • then choose your "department" from the "select directories" box.
      • click "Produce Statistics"
      It will take several minutes to generate your report.