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Important GEM Information

Information Technology would like to request that you take the time to read the following important information about Gamecock Enterprise Messaging ( GEM). There are answers to many common questions and extremely helpful ideas toward better protecting your JSU information. We certainly hope that GEM will serve you well during your time at JSU.

Need help learning how to use GEM? Check out the Using GEM Instruction Guide.

Account Creation

  • Faculty & Staff GEM accounts are created as a part of the hiring process.
  • Student GEM accounts are automatically created upon applying to JSU.

Account Removal Policy

  • Faculty & Staff GEM accounts are deactivated a part of the exit process.
  • Student GEM accounts are subject to deactivation thirty (30) days from the end of the last semester in which you were enrolled. For applicants who applied, but did not enroll, your account will be deactivated during the semester for which you applied.
  • Repeated misuse of your GEM account can result in suspension of e-mail privileges.

If your account has been de-activated and you wish to return to JSU, you will need to update your student status with the Office of Admissions (

Password & Safety Guidelines

  • Protect your password! Your password can access your GEM, MyJSU and various other systems at JSU.
  • Be extremely suspicious of any e-mail which asks for your personal information. Messages asking for your password are bogus - because JSU will never ask you for your password via e-mail.
  • If you have not changed your default password, you should do so immediately (we recommend including both letters and numbers).
  • Passwords are changed in MyJSU.
  • Make sure your e-mail habits protect your information and computer at all times.
  • You should consider changing your password every 4-6 weeks.
  • Your password is very sensitive information and should be treated as such.
  • When you finish using GEM, always use the " Log Out" feature to prevent others from accessing your account.
  • Contact JSU GEM Notices if you have any questions about a suspicious e-mail.

Disk Space Usage (Quota)

  • All GEM accounts have a disk space quota. Your GEM disk quota usage is displayed under your name in text or as a graphic. If the graphic is present, you can "hover" your mouse pointer over your name to see your usage.
  • An e-mail from GEM Postmaster will warn you when your disk space quota reaches 90%. Log into GEM as you normally do and remove messages to free up space. NEVER click a link in a quota message!
  • When your GEM disk quota is full, you will not receive any new mail.
  • If you forward your GEM account to an non-JSU e-mail account, you should consider using the "Don't keep a local copy of messages" option. Failure to select this option will affect your GEM disk quota. JSU isn't responsible if your non-JSU account does not receive mail.

Anti-Virus and Anti-SPAM Information

  • All GEM accounts have SPAM and Anti-virus filtering, however, viruses and SPAM can slip through the cracks. Protect your information and your computer at all times.
  • SPAM is unsolicited (unwanted) e-mail that is sent to large numbers of people across the Internet.
  • JSU employs current technology that uses many techniques to identify and prevent SPAM from being sent to and from accounts.

Mobile Devices

These instructions are provided for you to use at your own risk. It is up to you to verify that your data plan and phone provider are compatible with GEM. We cannot work on or support your devices, so please contact your service provider if you have problems.

You must connect with a secure connection or SSL to access GEM.

Blackberry and Non-Smart Phones
To set up POP mail: (secure port is available 995)
"Leave mail on server" should be selected
The BlackBerry Support site has good information about setting up E-mail
To set up POP mail: (secure port is available 995)

iPhone, iPod Touch, and iPad Devices
GEM Account Setup for iPhone, iPod, iPad (PDF)
Android Devices
Add Account of type Corporate (Exchange)

Active Sync Devices: Droid, Windows Mobile, Palm, etc
Server: (select secure port 443)

Mobile Web Browser Option

If you cannot connect your device, try calling your provider to verify your configuration and settings.
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