Frequently Asked Questions

Please Note: This page will be updated frequently. New and updated items will be pushed to the top of their sections so that the most recent information will be more readily available.

General Questions

Updated: 3/31/20 12:30 pm

Classes will resume online for the remainder of the Spring semester. The administration is still evaluating options for the Summer 2020 semester, and will make an announcement regarding online versus in-person delivery method on April 3. Students who need to reach faculty or advisors during this time should email them directly.

Updated: 3/31/20 12:30 pm

Residence Halls will stay open throughout the remainder of the spring semester. Students who wish to move out early will have the opportunity to sign up for a move-out time between March 30 and April 4.

Students who choose to move out will receive a prorated credit for housing and meals beginning March 30, if they move out of residence halls and apartments by April 4. Students who do not move out during this time will not receive a prorated credit. Proper move-out must occur, and keys must be returned for students to receive a prorated credit.

Students who have already moved out must return keys by April 4 to receive a prorated credit. Prorated credit will be applied to student accounts for Summer 2020 or Fall 2020 expenses. Graduating students will need to visit Student Accounts in Bibb Graves Hall, Room 245, for further instructions. Students whose housing was paid for by university scholarships will not receive a prorated credit.

Students will have the opportunity to sign up for a day and time to move out of their residence hall assignment. To comply with social distancing guidelines and keep groups less than 10, a limited number of checkout time slots will be available per day per residence hall or apartment. Please contact Housing Operations and Residence Life if you are not able to move out on your specific day or time. Alternate arrangements will be made for students who need accommodations. Students will be allowed to bring two guests with them to assist with the move-out process.

At this time we do not know of any students who have been diagnosed with COVID-19. If we learn that a student, staff, or faculty member has been diagnosed with COVID-19, we will share that information with the campus community.

We are saddened that this pandemic has interrupted the final semester of college for graduating students. The undergraduate and graduate commencement ceremonies scheduled for May 1-2 will not take place. The university will hold commencement ceremonies for the spring graduating class either in late May or early June. If we are unable to hold the ceremonies then, the spring graduates will participate in a ceremony August 1.

All food service for the rest of the semester will be provided by the Jack Hopper Dining Hall and The Red Rooster. Meals will be provided by takeout only until the Governor and university administration release this restriction. Prorated dining credit will be available through Sodexo. Students should contact Sodexo to cancel meal plans and apply for prorated credits to their student accounts. Any unused Flex Dollars will be rolled over to Summer 2020 or Fall 2020. Students whose meal plans were paid for by university scholarships will not receive a prorated credit. Graduating students will need to visit Student Accounts in Bibb Graves Hall, Room 245, for further instructions.

The university continues to adjust operations in response to COVID-19. In accordance with the Center for Disease Control’s new recommendations regarding social distancing, the university is making the following modifications to operations to help keep our campus safe.

The Financial Aid Office will continue a majority of operations while working remotely. There are limited staff in the office and we encourage students to call or email. If visiting the office in person, please practice safe social distancing and try to remain 6 feet away from others. Our phone lines (256-782-5006) will remain open and we will continue to frequently monitor our email (
finaid@jsu.edu).  

Students will receive an email on their JSU account when their diploma is being mailed. They are expected to be mailed in early June. 

If you think you may have COVID-19 contact your primary care provider or plan to visit the Student Health Center. Be sure to call ahead. They may route you through a special entrance away from other patients.

The Alabama Department of Public Health has established a COVID-19 hotline for specific health and testing related questions, 1-888-264-2256.

If you are diagnosed with COVID-19, please let the university know by sending an email to Dr. Oye Akisanya or Dr. Phyllis Waits. This information will be kept confidential on a need-to-know basis to help us keep the campus community safe.

Now that a lot of our faculty and staff are working remote, we are encouraging you to email or leave a voicemail for your professor so they can get back to you.

Updated: 3/16/2020; 4:30 pm

The Student Health Center will remain open as follows: Monday-Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to 12 p.m. Transportation for students from campus to the health center, if needed, is available by calling 256-782-5885. 

Updated: 3/16/20  4:30 pm

The Gamecock Express will suspend operations after 7 p.m. tonight until further notice.

Updated: 3/16/20 9:45 AM

We received word this morning from staff at Regional Medical Center Anniston that the COVID-19 test performed on the Person Under Investigation within the JSU family was negative. This is excellent news for the patient and all of us here at Jacksonville State University. We wish to express our gratitude to the medical professionals at RMC Anniston for providing their assistance during this time. We also thank the student for cooperating with self-isolation and wish him a speedy recovery.

We are aware that additional people connected with JSU have also been tested within the past few days as testing has become more widely available in our state. If we learn that a student, staff, or faculty member has been diagnosed with COVID-19, we will share that information with the campus community.

Operations
The university bookstore has temporarily moved its business to online only, with a tentative plan to reopen on April 20. It will continue to review the situation at large in accordance with federal, state and local guidelines. For questions, customers can send an email to bksjsu@bncollege.com, which is monitored daily. Follow the Bookstore’s Facebook page for the latest information.

Online Sales and Free E-Textbooks
To ensure students are equipped to learn wherever they are, the JSU Bookstore is providing free access to eTextbooks for the remainder of the spring semester for many of the classes taught since January. The online bookstore (http://jsu.bncollege.com) continues to offer uninterrupted service and is offering free shipping on all orders.

Buyback and Textbook Rental Returns
For students who are not on campus, rented textbooks can be returned for free by mail. One free printing label per semester may be printed from the bookstore website (http://jsu.bncollege.com) for textbook rental returns (therefore, it is recommended that students wait until they complete all of their studies for the semester to return textbook rentals). The grace period for rental returns will be extended at the end of the semester. Traditional buyback will begin as soon as the bookstore reopens.

Textbook Adoptions
JSU faculty should continue to submit their summer and/or fall textbook adoptions via FacultyEnlight. For questions, send an email to sm278@bncollege.com.

The JSU Mail Center, located on the fourth floor of the Theron Montgomery Building,  is currently open Monday-Friday, 8 a.m. to 4:30 p.m. Until further notice, there is no departmental delivery. Mail may be picked up at the center during normal business hours. Students who wish to have mail and packages shipped from the Mail Center to their off-campus residences should call the Mail Center at 256-782-5290. Shipping charges are the responsibility of the student and must be paid by credit/debit card over the phone.

Last Day to Drop or Withdraw without Academic Penalty has been extended to April 6.
Last Day to Drop Passing or Withdraw with Academic Penalty has been extended to April 21.

JSU faculty, staff and students - with JSU ID - will be allowed into the Houston Cole Library to access computers, WiFi and other resources necessary to complete assignments and work related tasks. A limited number of iPads are available for students needing them for coursework. These may be checked out at the circulation desk in the lobby. 

Yes, all campus events have been cancelled, including student organization activities (both on campus and off) and external events hosted on campus until further notice. Additional details regarding operations will be sent later this evening.

Yes, all campus events have been cancelled, including student organization activities (both on campus and off) and external events hosted on campus until further notice. Additional details regarding operations will be sent later this evening.

Yes, all campus events have been cancelled, including student organization activities (both on campus and off) and external events hosted on campus until further notice. Additional details regarding operations will be sent later this evening.

Yes, we will keep students, faculty, and staff updated via the JSU website. 

Our goal is for you to have a safe and restful break. We would like to ask that, while on Spring Break, you avoid travel to locations where COVID-19 cases have been reported. We say this because many domestic travelers across the nation have found themselves in situations where they may have been exposed to COVID-19. Due to that possible exposure, they return from the trip with work or school restrictions and self-quarantine recommendations. Students should monitor the CDC and State Department websites for travel advisories. 

If you are sick with coronavirus disease 2019, or suspected of being infected with it, follow the steps in this fact sheet to help prevent spreading it to people in your home and community.

Housing

At this time no visitors are allowed in residence halls until further notice.

Since classes are moving online effective 3/13/2020, we will be locking the Meehan Hall doors until further notice. Residents in Meehan Hall will need to ensure their IDs are operational and PINs are on file in the Housing Office

Students who choose to move out will receive a prorated credit for housing and meals beginning March 30, if they move out of residence halls and apartments by April 4. Students who do not move out during this time will not receive a prorated credit. Proper move-out must occur, and keys must be returned for students to receive a prorated credit.

Students will have the opportunity to sign up for a day and time to move out of their residence hall assignment. To comply with social distancing guidelines and keep groups less than 10, a limited number of checkout time slots will be available per day per residence hall or apartment. Please contact Housing Operations and Residence Life if you are not able to move out on your specific day or time. Alternate arrangements will be made for students who need accommodations. Students will be allowed to bring two guests with them to assist with the move-out process.

The Jack Hopper Dining Hall and all retail locations will remain operational under their normal schedule.  

Building Services will still be on campus doing regularly scheduled cleaning. 

Here is a list of cleaning supplies that we would recommend for you to use for yourself in your cleaning habits. 

  • Hand sanitizer
  • Bleach
  • Disinfecting spray

We should not have an issue with our supply running out.

Please contact your RA On-Call. These phone numbers are posted at each front desk. You may also contact UPD’s emergency line at 256-782-6000 or call 911.

All Housing Tours have been cancelled until April 3, 2020. Tour attendees may reschedule for a later date, or contact the Office of Housing Operations and Residence Life at (256) 782-5122.

All housing facility reservations are cancelled until further notice. 

Student workers (Federal Work Study and University Aid) should report to work as usual. If a student worker does not want to work, the student should contact his or her supervisor. Graduate Teaching Assistants will continue to work; responsibilities may change as a result of classes transitioning to online. They should contact the department hear or supervisor. 

For now operations in HRL are operating under normal hours (8:00 a.m.-4:30 p.m.). Student workers, GA’s, and professional staff are to work normal hours.

We are going to open the hall front desks earlier at 10:00 a.m. instead of 12:00 p.m.

Health and safety inspections will be postponed for now. 

To keep our campus healthy, it is imperative that every member of the JSU community take the following precautions:  

  • Wash your hands often; soap and water are preferred. This is the best defense against the spread of all viruses. Handwashing instructions can be found on the CDC website. 
  • Stay home when you are ill. A day or two of rest will ensure quicker recovery and decrease the spread of infectious illnesses on campus
  • Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash your hands or use hand sanitizer if soap and water are not available.
  • Get plenty of rest/sleep.

As of now, Capital Planning and Facilities will be operating under normal business hours. 

All community areas, such as the gym and basketball courts at The Pointe @ JSU, will be closing. The Rec Center is operating under normal hours. 

FAQs for International Students

Are you an International Student at JSU? FAQs for International Students have been posted on the International House and Programs website.