Frequently Asked Questions

JSU Home » Office of the Bursar » FAQ

  1. What are the rates for tuition?
  2. Where can I find my account balance?
  3. What are my options to pay my current semester's bill at JSU?
  4. How do I make my payment?
  5. If I have mailed my payment and it doesn't get there before the due date what will happen to my classes?
  6. Will you accept a post-dated check?
  7. Where can I find out about payment deadlines?
  8. Does JSU offer a payment plan?
  9. How do I get a refund that is due to me?
  10. When are registration statements sent?
  11. I am getting financial aid and/or a grant, but it doesn't show up on my "Account Activity." Why?
  12. A third party will pay my tuition. How does this work?
  13. My financial aid is more than my tuition, fees, and other charges. How will I get back what the university owes me?
  14. Why has my financial aid not paid out?
  15. Why did I receive only half of my financial aid?
  16. How can I have my mail sent to my home and not the campus mailbox?
  17. I need to purchase my books but have not received my financial aid. How do I get my books?
  18. I'm the parent of a student and I pay all the bills. Why can't you talk to me directly about my student's financial matters?
  19. I tried to register but couldn't because there is a financial hold on my account. What does this mean?
  20. I dropped a class. Why didn't I receive any money back?

What are the rates for tuition?
Current Tuition and Fees are updated as approved by the Board of Trustees.

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Where can I find my account balance?
Log on to MyJSU using your User Name and Password. Choose "View Account/Make Payment" to view account balance, financial aid awarded, scholarships, and grants that are on your account at that time. This page reflects the balance due to confirm your registration. Parents can also view your account balance if you add them as an Authorized User on your account.

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What are my options to pay my current semester's bill at JSU?
One of the following options must be in place by the published due date each semester to confirm your schedule:

  • Make payment in full.
  • Enroll in a payment plan.
  • If using financial aid, your offer of financial aid must be accepted, and a Master Promissory Note and Loan Entrance Counseling must be complete. You must also pay any remaining balance due if your financial aid is not enough to cover your semester charges.

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How do I make my payment?

  • Payments to your account may be made online using MasterCard, Visa, Discover, Electronic Checking/Savings Account at http://my.jsu.edu. You will need your User Name and Password. Parents can also view your account balance and/or make payment, if you add them as an Authorized User.
  • In person at the cashier window on the 2nd floor of Bibb Graves Hall.
  • By calling (256) 782-5458; choose option 7 to speak directly with a cashier to pay by MasterCard, Visa or Discover. (We do not accept checks by phone.)
  • Mailed to:
    Jacksonville State University
    Attn: Bursar's Office
    700 Pelham Road North
    Jacksonville, Alabama 36265-1602

    Please include your student ID number on any check remittance

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If I have mailed my payment and it doesn't get there before the due date what will happen to my classes?
A postmark is not acceptable for meeting your payment deadline. All payments must be in the Bursar's Office by close of business on the published due date to confirm your registration or your classes will be cancelled.

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Will you accept a post-dated check?
We do not accept post-dated checks.

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Where can I find out about payment deadlines?
The payment due dates can be found each semester under Payment Guidelines.

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Does JSU offer a payment plan?
Yes. The total balance due for tuition, university housing, ID, parking decal and residential dining program (if applicable), can be divided into equal installments. You may view the Payment Plan for the current semester installment dates and complete details of the plan.

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How do I get a refund that is due to me?
JSU now offers Electronic Direct Deposit (EDD). For timely receipt of your student account refund, you will need to sign up for EDD through My.JSU. Refer to our Refund Policies for instructions on how to sign up today! Checks for those not enrolled in EDD, are distributed to the campus mail center on the published refund dates each semester.

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When are registration statements sent?
Statements are no longer mailed to students. All charges may be viewed on MyJSU.

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I am getting financial aid and/or grants, but it doesn't show up on my "Account Activity." Why?
If your loan information is not on your account it is likely you have not completed all requirements with the Office of Student Financial Services. Financial assistance that it on your account, as of the time you are viewing the information, will be reflected on your current activity. If you have questions relating to the status of your financial aid you can review your financial aid information on MyJSU or contact the Financial Aid Office at (256) 782-5006.

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A third party will pay my tuition. How does this work?
A third party billing is when a private or a governmental agency is paying for any portion of your tuition and/or books. Qualifying sponsors include, but are not limited to, corporations, governmental agencies, pre-paid tuition programs, and vocational rehabilitation offices.

New sponsors must be approved before participating in the third party billing program with Jacksonville State University. Please contact us at (256) 782-8321 concerning new third party sponsorship.

At least four weeks prior to the payment due date for each semester, a third party sponsor must provide a list of authorized students and amounts approved to Martin Weldon in our Office of Student Financial Services. He may be reached at (256) 782-5677 or mweldon@jsu.edu.

Third parties are billed after the add/drop date for each semester. Payment is due upon receipt of the invoice. If for any reason payment is not received from the third party, JSU will place the outstanding charges on your student account and payment will be due immediately.

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My financial aid is more than my tuition, fees, and other charges. How will I get back what the university owes me?
Refund checks may be picked up from your campus mailbox. If you have signed up for mail-at-home option, your check will be sent to the address listed on your MyJSU. Students who signed up for Electronic Direct Deposit (EDD), will have refunds sent directly their checking/savings account.

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Why has my financial aid not paid out?
If you have questions relating to the status of your financial aid, you can review your financial aid information on MyJSU, or you can contact the Office of Student Financial Services at (256) 782-5006.

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Why did I receive only half of my financial aid?
If you have questions relating to the status of your financial aid, you can review your financial aid information on MyJSU or you can contact the Financial Aid Office at (256) 782-5006.

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How can I have my mail sent to my home and not the campus mailbox?
Sign up for the Mail-At-Home option through your MyJSU. Verify that your address is correct. There is a $10.00 fee for each term. You may contact the Mail Center at (256) 782-5290 for further information.

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I need to purchase my books but have not received my financial aid. How do I get my books?
Student Financial Aid may be used to purchase books and supplies from the JSU Campus Bookstore. For details please review SFA Book Purchase.

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I'm the parent of a student and I pay all the bills. Why can't you talk to me directly about my student's financial matters?
The Federal Educational Rights and Privacy Act (FERPA) requires that we have written permission from the student to disclose any part of your student's educational records which, by law, are confidential.

Your student can establish you as an Authorized User on his/her MyJSU account. You will then be able to view billing statements, make payments, or enroll in a payment plan. When added as an authorized user, you will receive an email instructing you on how to log on and view the student's account activity.

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I tried to register but couldn't because there is a financial hold on my account. What does this mean?
If you who owe the University you will have a hold placed on your account. The financial hold will not be removed until the debt has been paid. For specifics on what you owe, you can check your financial status online, View Account/Make Payment. Please allow 30 minutes for a hold to be removed after payment is made. You can contact our office at (256) 782-5458 if you have further questions.

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I dropped a class. Why didn't I receive any money back?
After the last day to register for classes at JSU there is No Refund or adjustment for Dropping Of Classes if you are still enrolled in any other classes.

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